ZAVA

[Lorie94]

Hi all, what is ZAVA like for delivery ?
On Wednesday it says it's been despatched to Royal Mail but nothing has happened since. I keep checking tracking but there's been no update and I'm conscious about how long delivery will take and how warm the pen will be.

It's usually within a couple of days. One of mine took 5 days but was still cold when it arrived.

Mine has just taken 13 days.... Apparently a system error, but this doesn't explain how or why none of the first 3 customer service team I spoke to did anything after their latest delivery date was missed.

The dispatch note and week-long delivery estimate is so you can't change your mind / cancel / put any delivery instructions in, whilst Zava still have ages to do anything. They haven't actually dispatched it, so it won't get warm. As you can probably tell, I'm not very impressed with them / their delivery process at the moment.

Ahh how rubbish, hopefully I recieve it by Tuesday next week otherwise I'll have to do a he bonus jab. I thought a week would've been enough given it took 3 days with medexpress

If you check view all orders & then view order details on zava website it will say the actual shipment status. They create the label for Royal Mail well before dispatch which is very misleading. Mine have been taking about 4 days from ordering

Thank you for letting me know. I have just checked and it says preparing my order. Abit misleading saying it has been dispatched. Seems I will get I on Tuesday or something

I ordered my first one through Medexpress, and it was so quick. Literally 2 days after being approved. My second was from Zava, I'd ordered quite early, which was good because it did take about 7-8 days from being approved to getting here.

This is what exactly has happened to me. My jab day is normally Monday and I ordered Tuesday. I left it late thinking it would be the same as Medexpress

I spoke too soon, it's being delivered tomorrow. Royal Mail have now received it

I had this issue with Zava. When I contacted them they said the first date on the tracking is just when they produce the shipping label, not actually when the medication is packed and dispatched. So it should still be cold when it arrives.

I found Zava very frustrating, there's no way of knowing when it will come when you order. I have loads more referral codes that I can use making it great value but I've switched to Oushk anyway as it was far too stressful with Zava not knowing when it would arrive.

I've was always melted with Zava but my Oushk delivery was still frozen, which came as a surprise!

It’s been good up to now. I have the same issue. Last Monday and Friday I got messages saying it had been despatched to Royal Mail. Nothing has turned up. I will move to a different supplier.

I had the opposite this time with Zava. Ordered Thursday evening, approved and dispatched on Friday and was out for special delivery before 1pm yesterday. Which was spectacularly unhelpful as I was hundreds of miles away! Luckily I managed to see the notification when the postie rang the bell and he took it to a neighbour. I was expecting the normal turn around and to get it Thursday/Friday.

@en19 you are not allowed to spam boards with referral codes, especially resurrecting old threads. MN will delete you post.

There is a dedicated thread for referral codes.

@Lorie94 I use Zava and get my pen in around 4 days and it comes with royal mail