Amazon refunded me successfully for my PS5 but they didn’t require any returns. Will they figure it out ?

[joseline]

I ordered a PS5 with 2 controllers for 629 euros. When I got it, it arrived with one controller instead of 2.

i brought from a vendor. I’ve contacted Amazon and requested a refund for the one missing controller. But I got a refund for the entire console setup but I still have the PS5 and Amazon didn’t require a return. Will they figure it out and require me to return it or will they leave me alone ?

Some might class that as theft

amazon are notorious for it, don’t worry about it

If it was from a local small business I would absolutely call them.

Amazon? Meh. Lucky you.

Small business seller. No I would have to say something. Am I the only person that has never had a refund and not been required to return the item? I’ve had refunds of less than £5 and they always require the item back before refund.

Its not Amazon though, its a small business

I’ve never had the Amazon refund until I’ve dropped the parcel off and the post office have scanned it.

This happened to me aswell, I ordered two of something and one didnt work so I returned one and they refunded both. I did message them about it and they said to keep the full refund as way of apology

Yes but you had actually returned something. OP is saying she hasn’t been told to.

Im in the middle of returning a faulty item. Amazon wont refund me in full because the box has been ripped

I don't have much sympathy for the seller, that's kind of the deal with Amazon: you go into partnership with them, take their massive reach and questionable business practices, you accept the flip side of that which includes crap like this.

I would do the right thing and message the company.

No way would I contact the vendor - Amazon did the fulfilling, they’re the one you have an issue with. I used to work for a company similar to Amazon (in terms of fulfillment) and we constantly had customers having issues who went directly to the vendors with issues instead of coming through us.

I’ve had similar with Amazon, and when I flagged it, was told to keep the item. Chances are they’d do the same, I might reach out that way OP.

I'd put the refund amount to one side (i.e. not spend it) then wait and see what happens.

So its ok to steal from them?

It's not stealing so don't be ridiculous. Amazon sometimes don't require a return. OP is not a thief FFS

Amazon do this all the time i wouldn't worry about it.

Id buy another one with the refund then wait a bit. then enjoy your free second PS5 or sell it on 😃

This would make me wonder if it was genuine. How well reviewed are they?

This literally makes no sense 🤣

Which bit? Im confused 😂

I returned an item to Amazon the same day it arrived. Refund has arrived but I've not been charged in the first place! They may catch up or not!

Yes, that happens aswell. I was more saying if you did message and be honest, they would usually just tell you to keep it anyway. Its mostly robots anyway!

I was not required to return one item once (small item value of under a fiver) but then I had to return other items of similar value. They've obviously made the mistake refunding you for the entire console, so I'd just take the refund and not worry about it.

Sometimes I've had the refund from Amazon before sending the item back but they have said that if the item isn't returned by a certain date that I'll be charged again.

Occasionally I have been told that there is no need to return the item and then I didn't need to send it back.

If they haven't required a return, it's yours. But I'd hold onto it for a while to be sure.