Amazon refunded me successfully for my PS5 but they didn’t require any returns. Will they figure it out ?

[joseline]

I ordered a PS5 with 2 controllers for 629 euros. When I got it, it arrived with one controller instead of 2.

i brought from a vendor. I’ve contacted Amazon and requested a refund for the one missing controller. But I got a refund for the entire console setup but I still have the PS5 and Amazon didn’t require a return. Will they figure it out and require me to return it or will they leave me alone ?

I would not worry about keeping the item if they have not asked you to send it back. They would have to send you a prepaid shipping label.

I sell on Ebay and occasionally a buyer for an international sale contacts me because it arrived damaged. its not worthwhile getting the item back as I cannot resell a damaged item. The cost of return courier postage is hellish expensive. I just tell the customer to keep the item or dispose of it. I write it off against tax as a business expense. Refunding a customer for a loss/damage is a legitimate expense and the seller has a record in case of queries. This is probably what the Amazon traders are doing. When they do their self assessment form they will include it as part of their business expenses under refunds.

It’s because the chat contact centre is now ai and lacks the human intelligence

Yes they worked out similar from me ages later

It’s no answer to your question OP, so apologies.

But I’ve had so many used or damaged or misdescribed goods from private sellers on Amazon - but not Amazon as a seller - that I don’t really care about doing the right thing by them anymore.