This quote
"Five years since the Sandringham Summit, countless hours of air time, millions of dollars in salaries, and advice from the most expensive public relations people that money can buy, and what have H&M concluded? “They want to be people who are looked at as people who want to change the world.”"
It sums up the main thing I find frustrating about both of them. They don't do anything, they just talk about things. Take bullying online. Lots of statements, lots of sitting on panels talking about their experience.
But when Meghan sat on a panel last Spring and talked about her experience of online bullying she had a perfect opportunity to mention the fact that her sister in law was being bullied online at that moment, but she didn't.
They both talk about the importance of truth in the media, but Harry is on record as saying that how he feels is as true as actual facts. They both have form for misremembering facts preferring their own victim narrative.
If they actually did something they would achieve the applause they so clearly want. Instead they chose to talk and in that talk they care only about their own experience and image. Empathy isn't writing statements or performative hugging people, it's actions not words.