Don't you get it? As a couple, their joint stance is that they don't want the private chat, they want a PUBLIC apology, for not having been screened from the press. They don't want private reassurance. They've had that and kind comments from the Queen, when she was alive, saying they were welcome, loved and valued.
We saw them walking closely to view tributes with Kate and William at the Queen's funeral. I'm sure some members of the Royal Family said some kind and empathetic words to them, on that occasion. They have Eugenie's friendship and intercessory powers.
Crikey, if you want to feel sorry for somebody in the public eye, a Royal, start with Eugenie. Which of us could honestly cope with our father being called a paedophile at every turn; the stain on her happiness and the atmosphere which surrounds her, which has nothing to do with her own personal choices and actions, and yet which is relentless.
She didn't do what her father did, and yet because he is famous and so is she, she will see an article or tweet or side comment about Andrew every single day. She didn't befriend Epstein or do what Andrew is accused of doing, but her name and public image is barely divisible from his, because Royals are somehow lumped together in a way which doesn't always happen with celebrities, or even ordinary individuals.
That is suffering because of your media image. Eugenie, like Beatrice, and like most Royals get in with making choices which they think are right and living. They don't demand some kind of reparation for what the press have done: they accept publicity goes with the Royal role, and it hasn't been kind publicity the press has ever dished out to them, down the years, at an age when they were sensitive about their appearance.