Can it be a cultural clash? A massive one?
In terms of personality. I find the very touchy feely, in contact-with-your-emotions hard work. But that is just me (introvert, geeky, Scandinavian).
In terms of politeness, the English are beyond polite. It takes a while to assimilate. When I moved here 20 years ago, it took me about a year to realise that when an English person become very polite, it meant he hated you and were actively trying to get you fired. Scandinavian people (and maybe US?) will be quite open with dislike.
We also had this list circulating (some examples below):
I’ll bear that in mind =“Forget it” (in a polite way) (Scandinavian interpretation is “great, I will follow up”)
Pretty good = “this is not that good” (Scandinavian interpretation “pretty good”)
Not too bad = “pretty good” (Scandinavian interpretation “not that good”)