Beauty Advent Calendars Thread 13 - lucky for us, unlucky for Ryan the Bot

[SheilaFentiman]

Welcome to Thread 13 and happy unboxing to all who sail (sale??) in her as we swap tips, tricks, frustrations and joys of the BAC/FAC journey.

Not too long until Black Friday discounts so keep your fingers crossed and some room on your credit card

Key link for all the calendars via the very lovely MaryBD of the calendars https://beauty-detective.com/category/beauty-advent-calendars/

Though lots of ACs are out of stock already, so beware (and extra double beware of anything Selfridges Fragrance related!!)

Just tried my CC - the pending transaction cannot be cancelled- ‘speak to the company directly’ - 🙈🙈🙈🙈

Mine should be being delivered today but already the driver is running behind so we’ll see . This is the one I’m most excited about . This one is for a friends Christmas present but I got candle envy and have ordered one for myself which hasn’t been dispatched yet .

Please post pictures! I can't wait for mine to arrive (still not been dispatched). What do the candles actually smell like? I've bought it totally blind so really hoping none of them are truly offensive!

@hattie43 enjoy it’s a beaut. Hope your delivery gets a wriggle on!

Thanks Benny. What's annoying me with her is she's not actually answering my question.

You could try on the FB group?

Hooray It’s just arrived . It is heavy . I’m leaving this one in the bubble wrap because it’s a gift and I want it pristine. The good news is the delivery box doesn’t say ‘Harrods ‘ so porch pirates have no idea what is in it , unlike last years purchases from F & M where the box had F & M emblazoned all over it so when it was delivered to the wrong address they denied all knowledge and suggested it had been stolen from their door before they saw it . F & M customer services were fantastic and replaced it but even so .

Sadly I am not on FB @Donsyb

One of us could advertise it for you and act as the go between if you wanted to go down that route?

Ooh I got this in the sale last year for a tenner. Need to go dig that out.

yes she did that with me too …a blatant tactic

I'm also slightly envious but I couldn't have justified a huge candle stash after everything else I bought. I hope it brings great joy. 😊

I have never ever heard of a Home Fragrance calendar. Maybe something to invest in next year. Please let us know how you like it. Very pleased for you

Well Harrods customer service is absolute dogshit.

I have a problem with the Valmont. The lid was crooked and when I opened it up the seal was loose. It was clearly misprinted/misplaced on the jar. Some of the product was on the side.

So I email, within 72 hours blahblah blah. Nothing after 5 days. So I WhatsApp them. You need to return the product in the actual store. Yeah, about that I am an international customer so send me a shipping label and Ill happily oblige. Harrods: no it needs to be returned instore. Again, International customer. Do better. So they tell me to contact the H beauty store. They dont have an email. I need to call them. Sigh

Its not a super big deal I guess but the cream only lasts 6 months after opening and it wasnt properly sealed. Its one of the expensive items as well.

Ive read others that didnt have to return the peoducts or instore. Seems so random.

I think they are all the same at Christmas, whether Selfridges or harrods or even Spacenk for that matter. Think they are doing us a favour by provider an expensive item cheap so we have to lump it.

@Theresalotgoingon they’re all sealed in their individual boxes so I can’t smell a thing. I’ll put up a pic of the box later after work.

@hattie43 glad it arrived safely.

Delighted for you @Noeggsontoast and jealous .. I was soooo tempted to buy that but couldn't justify it and now its sold out .. I can't .. but please post pictures .. id love to see it 😀

sorry to see your woes @IlovePond with shiseido , CS in a lot of these companies is just shocking ... surely if you return with tracked delivery they can't refuse to refund you ?

You would think so @Benny12 but some of the one star reviews on TP suggest otherwise 😿

They have also ignored my last email asking for confirmation that they would definitely accept a return.

What’s annoying is that Shiseido
haven’t even shipped the beeping thing yet - they could cancel the order if they wanted to. A company that behaves like this can’t ever be trusted to do the right thing so I am thinking I am probably stuck with it.

Guys, I’m sorry to keep going on about this, but I have just had another response from Shiseido.

This reply stated that the GWP was deliberately removed from my order because I used a promotional code.

The previous two emails basically said it was my mistake for not checking the GWP was still added.

I don’t have any words - at least not any I can post on an open forum.

have they taken payment already ? they have no option but to accept a return as you are canceling within 14 days and are within you rights

@Benny12 - my hesitation stems from TP reviews where customers have returned things to Shiseido and have - allegedly - not been refunded, regardless of their rights.

My very limited dealings with them this week would suggest that they don’t give a monkey’s about CS.

I just feel sick about the whole thing, (which is obviously an over reaction, but the tone of the last email was appalling and has really upset me).

@Advententhusiast - I am sorry to hear about your Harrods issue.

Do they expect you to hop on a plane?

I hope you can get it sorted.

@IlovePond I'm really sorry, but I think Sheseido have lost many customers on this thread. I certainly won't be buying from them now I know what their CS is like. I would leave them honest reviews everywhere you can. That GWP will cost them many times over in customers!

@Advententhusiast Sorry about your Harrods issue. I also thought their CS over the phone was rude and unhelpful when they kept telling me that the HFACs are unavailable when there were still some in the Knightsbridge store and I actually got one in store. Try calling again as some of their phone operators are more decent than others.

I might be missing something but it's not unusual for a GWP not to stack with a code. I assume your complaint has been escalated to a manager so that's why you're getting a fuller response. Did you order on credit card? I'd return and do a chargeback if they lose it.