Send them back?

[Noonelikesasloppytrifle]

I ordered some clogs from Celtic and Co at Christmas but they were too small so I sent them back. The next size up was out of stock so I've had to wait. They arrived this morning and they just aren't the same as the ones they sent in the smaller size or the ones on their picture:

https://www.celticandco.com/womens/footwear/trainers-and-shoes/slip-on-clogs?colourid=909

I have emailed asking why they're a different colour and if it's a fault. I don't really like this colour so I think I'm going to have to send them back. I'm gutted as I loved the first pair they sent.

I've attached a photo. It's not just me is it? These are a completely different colour? They should be rust btw.

The pair you’ve received don’t look new?

If you’ve worn them at all you can’t send them back because you don’t like the colour. Those look well worn.

They look about a year old!

Yes send them back. It looks like someone has sent you the pair they keep under their desk!

They have literally come straight out of the box. Never worn!

This was my first thought too!

In that case send them back as faulty, not because

These are a completely different colour.

They can refuse the return if you send them back stating ‘wrong /dislike colour’ (They’ll say you’ve worn them). If they genuinely arrived in that state they should have been deemed unsaleable and were clearly sent out by mistake. How I can’t imagine.

They looked creased and worn

If they were ordered online the customer has an absolute right to return goods for no reason.

Well, you’re the solicitor here so I won’t argue.

They might argue they have been worn as they look so bashed up but even then it's difficult to see how it would be possible to wear them to that extent in a couple of days.

Contact customer services asap and tell them that you have been sent an item that is obviously worn. You need to cover yourself in case they try to refuse your return on the assumption that you have worn them.

They look like they're from a charity shop!

Was it a work experience school pupil having a larf?

They’re so worn the shop can’t possibly say you’ve caused it.

But I don’t understand why your post is about not liking the colour.

You're buying animal skin so it's natural that the colour would differ slightly. It's a bit like wanting a set of oak chairs and demanding that they're all identical.

I've got those exact ones in that colour. That's the colour I ordered and received (tan) if you ordered rust they have sent the wrong ones. I can't tell if they have been worn - what do the soles look like?

The ones in your link are suede, and the ones you have received do not look like suede, they look like leather.

The photo you posted is the worst advertisement ever for Celtic&Co.
Those clogs look worn / faded and nothing like the clogs advertised on their website.

I ordered the rust ones. I don't think they do tan anymore.

To be fair it is a terrible photo. The soles are look brand new and the leather doesn't look that bad in real life.

Apologies I've just looked at my order and I also ordered rust but they must have changed the photos on the website because I got the colour I wanted . I'd send them back.

I recently had to call them to ask if I could return some sandals I'd bought, but I'd accidentally missed the return window.
They could not have been more helpful or accommodating - sent me a return label immediately.
Call them and explain and I'm sure they'll sort it out for you. Looks like wrong box was sent out.

Like others I though they had been worn, but as you say they are not!

They are nothing like the other colour way to light, and the type of leather they are, they will mark/scratch easy, I too would send them back (but I do like the the style of them, love a clog)

Comparing your picture to the link, they definitely look like they have sent you the wrong colour.
I also agree with other posters that they look like someone else's year old shoes!

These do not look new, they look at least a year old and well worn. I would definitely return them.

What do the soles look like? They look really worn 😬

Looking at your original photo again, the creases at the front of the clog where you bend your foot to walk look really quite worn, either that or so many people have tried them on and they look shabby even after not being worn. Maybe its a good thing and saved you £70 and get another brand.

Not a good advert for that particular brand to send them out like that.