I tried these and they were terrible! Great knickers but within a couple of washes the gusset separated because they are only glued along the edges rather than stitched.
I'd paid a fortune and was using an eco liquid in my washing machine and wasn't tumble drying (don't have one) and Step One could not have been less helpful. Demanded photo after photo and also photos of the underside of the tags even though they all had the same serial number.
I've just called up all of my email correspondence with them from this time last year and it is grim. Email after email demanding more photos and I still never got a refund.
This is from my last emails -
Right, all of my pairs are failing. Whatever adhesive was used to stick the two layers of gusset (urk!) together just is not fit for purpose. As well as the total and one side failures I have others that are starting to come away on both sides, they are still holding for now but the resin/glue is clearly showing underneath on either side now as the top layer gets closer to separating.
My photos clearly show the same issue in numerous pairs so it's obviously not just a flaw with one pair.
Even with the bulk discount these are still very expensive knickers and I'm very disappointed with the response so far!
Sorry but no, the fault is with all pairs of pants in every colour that I bought.
I probably should have raised this sooner but at first it was only a couple of pairs and that wasn't worth making a fuss about, it's only now that they have all failed/are failing that I felt that I needed to raise it with you guys
I will still have the photos showing the separated gussets somewhere or I will happily take more to upload on here if needed because I still have a bag of the utterly useless Step One ladies knickers kicking about somewhere.