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Roka sample sale

1000 replies

BriceNobeslovesMurielHeslop · 03/01/2023 11:39

Has anybody tried this? A mystery bag for £29.95?
I’ve fancied a Roka backpack for a while but haven’t quite decided. They have this offer just now but I’m aware it could go disastrously wrong.

OP posts:
Thread gallery
108
GinIronic · 14/01/2023 12:12

I ordered two bags and they were both the sherbet pink Finchley. I didn’t complain to Roka, so I was pleasantly surprised to get an email today apologising for sending two of the same colour and another bag is being sent to me!

BoadiceaOverall · 14/01/2023 12:13

This thread is so enabling 😂I used to be terrible for buying too many bags, been better for ages now, but last night I ended up ordering a small Canfield C in aqua from Charles Clinkard last night, here's the link in case anyone else has been looking for this style: www.charlesclinkard.co.uk/accessories-c32/handbags-c33/backpacks-c165/canfield-c-small-backpack-p48102#

With the 2 I ordered from Vinted I will now have 4 in total 😂which I can't really justify, so may end up selling the Bantry that's coming today, or giving it to someone as a gift. Depends what I think of the sherbet colour when I see it in the 'flesh' so to speak.

I'd never even heard of the brand until this thread! 😂

Nicpem1982 · 14/01/2023 12:38

I have ordered this morning I already have a Finchley and a paddington in real - hoping for a bright one for holidays 😊

Fashiontatts · 14/01/2023 12:46

GinIronic · 14/01/2023 12:12

I ordered two bags and they were both the sherbet pink Finchley. I didn’t complain to Roka, so I was pleasantly surprised to get an email today apologising for sending two of the same colour and another bag is being sent to me!

That is so good of them! I got 2 identical too, but I did a second order which had an additional bag in it, so they must be doing it as a goodwill thing. Super customer service from Roka

Fashiontatts · 14/01/2023 12:46

Nicpem1982 · 14/01/2023 12:38

I have ordered this morning I already have a Finchley and a paddington in real - hoping for a bright one for holidays 😊

The bright ones are all fab

Santiagopink · 14/01/2023 12:54

Mine arrived!!! 2 medium Bantry c's and a small lemongrass Canfield b for free., to go with my sherbet one from yesterday. Love 3 of them together but don't feel like the coral works with the other colours. These are going to be our travel bags so want them to "fit" together.

Does anyone want to swap my coral medium bantry c for any colour medium or large?

Roka sample sale
Fashiontatts · 14/01/2023 12:58

Santiagopink · 14/01/2023 12:54

Mine arrived!!! 2 medium Bantry c's and a small lemongrass Canfield b for free., to go with my sherbet one from yesterday. Love 3 of them together but don't feel like the coral works with the other colours. These are going to be our travel bags so want them to "fit" together.

Does anyone want to swap my coral medium bantry c for any colour medium or large?

What kind of colour are you fancying instead of the coral?

Santiagopink · 14/01/2023 12:59

Fashiontatts · 14/01/2023 12:58

What kind of colour are you fancying instead of the coral?

I'd consider any. Coral so far has been the only one I don't like.

Brrhitscold · 14/01/2023 15:17

Brrhitscold · 14/01/2023 10:19

So seeing how good everyone said customer services was , I emailed them. I said I’d put a note in my 2nd lucky dip saying I’d got lavender and please could I have darker . And that the note was attached to the receipt, but the bag was pale again.
I did say I’d seen I. Mumsnet other people requesting not pale and that they gOt their request .
I said I’d used the lavender and it already had marks in it and I’d need to wash. I did say it was my first time using ROKA.

lesley replied and said let them know if the marks didn’t come out .
then said she was getting Katie to pop a dark bag in the post for me ! I did say shall I send back the pink, she didn’t respond to that just about the dark, washing bag etc even when asked again.

So looks like a bonus . Impressed with their customer service and I do plan to buy full price at some point as I like the look of the Camden . Anyone got one of those ?

So good customer service has meant I’ll buy from them again .

Lesley is an absolute star . Got a medium Bantry in emerald green !

Brrhitscold · 14/01/2023 15:19

Fashiontatts · 14/01/2023 12:46

That is so good of them! I got 2 identical too, but I did a second order which had an additional bag in it, so they must be doing it as a goodwill thing. Super customer service from Roka

I think a few of us have alerted them to this thread !

twoandcooplease · 14/01/2023 15:25

@Santiagopink I am so so pleased for you that they arrived and the picks they did are great. Sort of makes the wait you had a bit less annoying! Xx

Decorhate · 14/01/2023 15:42

I had a look in our TK Maxx today. One round crossbody bag in pink and one yellow backpack - I think the Canfield B style for £25. I was very tempted by the backpack, would have bought if I hadn’t already done the lucky dip, or if it was in a more muted colour. A better design for a daypack imo due to more pockets inside plus somewhere to store a water bottle.

spinningirl10 · 14/01/2023 15:46

@Brrhitscold ooh an emerald, how lovely.
Well done Lesley.

@Santiagopink you've got a great selection there, happy they got things sorted for you.

Talisin · 14/01/2023 15:53

I contacted them last night re my expected package not being in collecting area. Heard back this morning that they can see the bag is being returned and they will send me out another straight away. I asked if it was possible for it not to be a pink one & they’re sending me a mint one, result! Don’t know which bag though so still some element of surprise!

Brrhitscold · 14/01/2023 16:07

spinningirl10 · 14/01/2023 15:46

@Brrhitscold ooh an emerald, how lovely.
Well done Lesley.

@Santiagopink you've got a great selection there, happy they got things sorted for you.

Double checked, it’s a Bantry C Medium.

I will email Lesley and thank her . I might see if it’s possible to write to someone senior and point out how helpful she has been to people .

continueorterminate · 14/01/2023 16:09

Brrhitscold · 14/01/2023 16:07

Double checked, it’s a Bantry C Medium.

I will email Lesley and thank her . I might see if it’s possible to write to someone senior and point out how helpful she has been to people .

I'd like to email about her helping too if you find a way

Brrhitscold · 14/01/2023 16:56

continueorterminate · 14/01/2023 16:09

I'd like to email about her helping too if you find a way

rokalondon.com/pages/our-team

i think I will email the two ceos and copy Lesley in .

BoadiceaOverall · 14/01/2023 17:08

Oh gosh, my sherbet Bantry has just arrived and it's definitely a keeper, the colour really makes me smile! 😀

hotchocdrinker · 14/01/2023 17:18

One Bantry B medium in sherbet in Ipswich TKMaxx this afternoon. Looking at it confirmed that it's definitely a medium I want, and that sherbet is not the colour for me!!

spinningirl10 · 14/01/2023 17:35

@Brrhitscold Love this idea, people are very quick to complain but not so quick to praise. I will do the same next week when I've taken delivery of my next bags.

cortisolqueen · 14/01/2023 18:08

hotchocdrinker · 14/01/2023 17:18

One Bantry B medium in sherbet in Ipswich TKMaxx this afternoon. Looking at it confirmed that it's definitely a medium I want, and that sherbet is not the colour for me!!

Same here!

AdventFridgeOfShame · 14/01/2023 18:17

So tempted to pop into TKMaxx tomorrow. But I have a Bantry C in Lime and love it.

On the other hand. I needed a bigger handbag. The Roka rucksack is great but a little big for everyday wear. So had a dig about on top of the wardrobe and have pulled out two old handbags. DH has rubbed hide food into one and it is rescued, the other has been scrubbed, hide fooded and had a new strap, not quite the colour it used to be BUT it was a favourite and I am glad to have it back.

The lucky dip element adds a bit of "I am a big girl, I can learn to love a bag" element which then adds an, I can recycle my own stuff element.

The Roka ruck sack will be great for our summer rambles, which I map and publish in a local group. Must remember to tag Roka.

Really glad I took part.

Sunshineandrainbow · 15/01/2023 08:55

@AdventFridgeOfShame
Those sound like gems you found on the wardrobe!

The rambles you do and publish sound really interesting. I always think about looking online for local hikes. Is there a specific website? Thanks

primeoflife · 15/01/2023 10:09

How long until they arrive? (I did only order yesterday but I'm excited for it to arrive 🤣)

Blanketenvy · 15/01/2023 10:18

After lurking I've finally got in. Wish me luck Grin

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