I want everything in Massimo Dutti!

[MrsGrindah]

It is sooo stylish and chic. I want at least ten of the shirts but at 60 or 70 quid a pop it’s beyond me. And now there’s nowhere to where them anyway...

Yes some of their clothes need a careful clean which makes them a pain in the arse but I really like MD! They’re one of the few brands I feel like I can order clothes that will fit, make me feel good and I won’t have to send most of it back. Yes they are a splurge shop but I don’t mind paying more for clothes I really like.

The women on their website look like they need a bit of a hand getting dressed 😂

So after multiple calls, web chats and circular discussions I have managed to return some items. Hopefully a £ return will happen at some point.
Apparently while they allow you to check out as a guest they don't have a returns process for guests, just people who have created accounts and so have their order visible to them on their account.
Kept shoes and a jacket which were lovely. Shirt in a size 12 was more like a 16, weirdly huge, and a 12 jumper which was tiny and went back. Eventually.

Nice customer service team if slightly baffled and annoyed by their own "process"