I want everything in Massimo Dutti!

[MrsGrindah]

It is sooo stylish and chic. I want at least ten of the shirts but at 60 or 70 quid a pop it’s beyond me. And now there’s nowhere to where them anyway...

[TreadSoftlyOnMyDreams]

So after multiple calls, web chats and circular discussions I have managed to return some items. Hopefully a £ return will happen at some point.
Apparently while they allow you to check out as a guest they don't have a returns process for guests, just people who have created accounts and so have their order visible to them on their account.
Kept shoes and a jacket which were lovely. Shirt in a size 12 was more like a 16, weirdly huge, and a 12 jumper which was tiny and went back. Eventually.

Nice customer service team if slightly baffled and annoyed by their own "process"

[vintageyoda]

The women on their website look like they need a bit of a hand getting dressed 😂

[SJaneS48]

Yes some of their clothes need a careful clean which makes them a pain in the arse but I really like MD! They’re one of the few brands I feel like I can order clothes that will fit, make me feel good and I won’t have to send most of it back. Yes they are a splurge shop but I don’t mind paying more for clothes I really like.

[BobbinThreadbare123]

Yeah I'd agree about the quality. I'm happy to pay a tenner for a jersey top of theirs in TKs but not full price stuff off their website.

[Countmeout]

Knitwear is lovely. The returns process is just like Zara. I’ve found both quick.

[SpeckledyHen]

In my next life I am coming back as a MD model . Imagine getting paid to wear the collection!

[Retailqueenie]

I’ve bought three of their thick polo neck jumpers this season & they’ve been bloody marvellous! I’ve also got the grey rubberised jeans which fit like a glove.

[ARoseInHarlem]

I think they’re owned by the same parent company as Zara? I agree their quality is shite. Some lovely design, everything needs tailoring somewhere or other, and it never washes well. Shame.

[AdoraBell]

That’s interesting Damsel, I don’t feel so bad about not being able to afford their stuff now.

[Damsel]

Recently bought a satin shirt (€69), which I loved. One wash & it is like a rag. Could never wear it again. Shocking quality. Can’t take it back as we’re in lockdown for another month.

Didn’t realise this is quite common with their shirts till I mentioned my experience to a couple of people who stopped buying from them for this reason.

[MrsGrindah]

@Svelteinmydreams That jumper is gorgeous but £££!!!

[MrsGrindah]

I have to say I think the website isn’t very user friendly though.@TreadSoftlyOnMyDreams you have worried me about the returns process..I fear I will be between sizes so likely to have to return stuff if I eventually crack...

[LadyEloise]

I too love Massimo Dutti, it's so chic but sadly my body shape needs to change.
The quality isn't great though it looks fab.
I bought a silk blouse and after two washes it was a rag. Not so a silk blouse from Banana Republic

[JaceLancs]

Their leather jackets are amazing

[TreadSoftlyOnMyDreams]

Their returns process is shite. Nothing with the delivery and the website sends you around in circles

[CatherineTheNotSoGreat]

Coveting*

[AdoraBell]

You’re all bad influences on me I can’t afford their lovely clothes. I will though, soon.

[CatherineTheNotSoGreat]

I love Massimo. They were great last winter too. When I win the lotto I’m buying one of everything.

They have a velvet puffer that I’m covering so much it’s not good for me

[BobbinThreadbare123]

Beat me to it! I've found a few Massimo Dutti bits in TK Maxx. Usually tops, but I'll be on the lookout for jumpers when we're allowed back in shops!

[AmandaHoldensLips]

@JaceLancs - that is SO unfair!

[magbob]

Always lots for sale in TKMaxx at v low prices.

[YoureBreakingMyHeartCecilia]

Ooooh I love MD... splurged on a turtle neck sweater in Sept but it’s too warm to wear it yet... I too would buy much more from there if I could afford it!

[NomadNoMore]

They've been doing 30% off quite regularly this year.

[JaceLancs]

I was lucky enough to find massimo dutti cashmere sweaters in 4 different colours in my size for a tenner each in tkmaxx about 6 weeks ago so I bought all 4 plus 2 extra for DD Xmas presents

[Svelteinmydreams]

Aw, thanks for reminding me of Massimo Dutti. Window shopping on my iPad is my favourite Saturday night activity.
Loving the aqua coloured oversized cashmere jumper.