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Has anyone ordered from H&M recently ?

51 replies

onestepat · 03/05/2020 14:46

I actually totally forgot I ordered two weeks ago and hadn't even been despatched.
Anyone ordered recently and how long did that take ?

OP posts:
MrsSpenserGregson · 03/05/2020 14:48

Yes I've ordered from them twice during the lockdown. First order took about 3 weeks. Second one took three days! It probably depends on which warehouse your item is coming from, the staffing levels and the backlog of orders.

DippyAvocado · 03/05/2020 14:49

I did an order last month. The stuff came in two different packages but I think it had all arrived within about 10 days.

UselessTrees · 03/05/2020 14:53

Made two orders about three weeks ago, and had one and a half delivered so far. They don't seem to have actually charged me yet, either. The money was 'pending' on my credit card, then just disappeared.

daisy112 · 03/05/2020 15:35

Ordered a couple of weeks ago and took about ten days

Lindy2 · 03/05/2020 15:39

I ordered some children's clothes about a month ago. I think it was just over a week. They kept me well informed by email though regarding when they dispatched the package and then when it would be delivered.

Pinkflipflop85 · 03/05/2020 15:44

Took over 3 weeks for our first package to arrive. Still waiting for the other half.

Glittertwins · 03/05/2020 15:57

I ordered a few things for the DCs 10 days ago. No update on the app order status since it was placed however the charge has disappeared from my credit card pending area.

onestepat · 03/05/2020 17:34

Just had an email saying my order is delayed.

OP posts:
KindnessCrusader · 03/05/2020 17:37

Yes it took ages to arrive and when it did one of the pairs of trousers had a big hole in!

TooMinty · 03/05/2020 17:41

I ordered on 17th April and it arrived on Friday. I did get a couple of emails warning there was a delay though.

barberousbarbara · 03/05/2020 17:41

I placed an order a couple of weeks ago. Half came in less than a week. The rest was delayed but they kept me updated and it arrived a couple of days ago. They told me at purchase it would be split into two different deliveries coming from different warehouses.

Lavenderpurple · 03/05/2020 17:45

I ordered on the 16th and arrived Thursday.

Rosiejim · 03/05/2020 17:46

I’ve placed a couple. They always seem to be split into two packages. Usually about a week between the two

MistyMinge2 · 03/05/2020 18:00

I ordered some stuff over 3 weeks ago. Some I had last week but no sign of the other stuff and no emails about it.

andynarwhal · 03/05/2020 18:23

I ordered some baby clothes about a month ago. Half came after ten days, half came after three weeks. The second half came from the Milton Keynes warehouse which was, according to customer services, experiencing some difficulties. The second half didn't have any invoice or returns slip with it.

TruffleShuffles · 03/05/2020 18:38

I placed an order and half came about 3 day’s later and the other half about 2 weeks. I think when I placed the order it said there were delays due to COVID-19 and also that they were changing warehouses which was causing more delays.

Blondiecub0109 · 03/05/2020 18:40

Kids clothes ordered 4/04, dispatched 13/94 but still not delivered, stuck pending with hermes since. Got through to customer services today and they have notified Hermes and Hermes have 5 days to action

Xyzzzzz · 03/05/2020 18:55

Ordered took about two weeks

OccasionalNachos · 03/05/2020 18:56

Yes, ordered in early April and it took about three weeks

ToastyFingers · 03/05/2020 19:03

I've ordered twice since lockdown, both times took about 2 weeks.

Weekday28 · 03/05/2020 19:07

I have ordered a few times. The last time it took around 3 weeks. Once I had the sorry its delayed email it turned up a couple of days later! It took a while for money to be taken from my account though, I actually already received the items. Its seems as though they are struggling to keep up.

I have ordered from mango today and its said 2-3 working days, so that might be helpful for next time

nonicknameseemsavailable · 03/05/2020 22:56

mine took about 2 weeks, maybe longer, can't remember now. The order is delayed email came about 2 days before the parcel arrived and then the day after that I got one to say it had been posted.

pleasestoprainingplease · 03/05/2020 23:34

Mine took over 3 weeks for all 3 packages. Everything came at different times and I'd actually forgotten what I had ordered originally. Confused

BuntyCollocks · 04/05/2020 00:48

I’ve ordered a few things with varying timescales and success. Part of one order was randomly cancelled.

MistyMinge2 · 04/05/2020 12:00

I've just had an email to advise that the second part of my order has been cancelled. I made the order nearly 4 weeks ago. Shame as it was a few basics that I could really do with. I wonder if they ran out before they could despatch, or, just don't have enough fulfilment staff to keep up?

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