I think they're the best clothing store on the UK high street by a mile: interesting shapes, modern but not overly trend driven, great quality (although aficionados say it's not what it was) and very good value for money.
Some of it looks very odd indeed and, like a lot of people, I pointed and laughed until I had a proper look in a real shop.
I still think their website is shit and, as they're part of the H&M group, I don't think they have any excuse. They also exude this 'too cool for fashion' vibe which can be annoying - but not annoying enough to keep me away.