At the risk of boring everyone, this is how Pure Collection have dealt with a website f*up via email to all registered customers. Free postage for 2 days. ( their postage is ridiculous but I always tell myself that it's better than petrol and parking and anyway I can't go anywhere to shop!). IMO so much better than the way Hush have dealt with it
"We’re so sorry if you have experienced
problems when ordering on our website recently.
The problems occurred when we launched our new site, which was designed to offer an easier and more exciting shopping experience, with additional features, including more inspirational content and enhanced navigation.
Unfortunately, despite our best intentions we got some things wrong, and we recognise that we have caused a great deal of frustration and inconvenience to our customers.
We are now confident that we have fixed the technical glitches that were causing the majority of the problems, and we will continue to work hard to ensure we provide a seamless experience every time.
We would welcome any feedback, good or bad, as it can only help us to further improve the site, and if you need any assistance please get in touch, our customer service team are here to help.
You can contact us at [email protected] or call 0344 848 1030.
To say thanks, we’re offering free standard delivery on all orders placed before midnight on Sunday.
Once again please accept our sincere apologies, the Pure team."