Hope everything goes ok for your mum, laska. Poor woman.
If returning more than one order in the same package, is it normal for there to be a delay in processing one? I rarely do it as it caused a big kerfuffle the last time with something going unaccounted for, and it’s happened again. Two items from the same order refunded on Sunday, but two other items haven’t been. I feel I’ve complained so much recently, I don’t want to be chasing it up if that’s standard, although can’t think of any reason why both wouldn’t be done at the same time. Boden and Sosander always do them together.