Wholeheartedly agree! I used to love looking round and would invariably find a nice jumper or a top. Now, it's either badly designed, badly made, badly constructed or a revolting colour. And way too expensive.
The sizing is all to pot - I go in wearing something (old obvs) from there, try on something similar in the same size and it's waaaaaaaaaaaaaay too small. WTF? I'M ALREADY WEARING THIS SIZE FROM YOUR SHOP, WHY IS IT DIFFERENT?
I want a plain navy bra and a plain green one. I've been looking for over 3 years and still haven't seen one, in the past you could have put money on finding it at M&S.
OH, and the way it's all spread out. I HATE that. I want a jumper. Oh look, jumpers (rifles through racks), but NO. There are other ones all over the place, so I can't see all of them at once and I'll just get annoyed. It used to be nicely organised, now it's cynical make-you-walk-every-fucking-inch-of-floor, and it irritates me!