I used to like M&S but I'm not surprised they are struggling to sell womens clothes, WARNING MAY BE UPSETTING

[Behooven]

Says it all...

Twiggy looks like she's wearing some kind of surgical apron.

Agree about their ordering system Goblin I take their vanity sized 10s and they are hardly EVER on line or in the stores, it's crazy because you would think they'd order MORE of the lines that sell out quickly FGS.

M&S if you are reading. ^This, all this.

Have they thought of the fact people use Click and Collect because they can't ever find anything in the store? I do because I know if I go looking for school tights for example, if I find them this week, they won't have the right size or colour. However I won't pay the delivery charge on something small. To be honest I would rather just go in the store pick up the basic item I want in the first place. Navy school tights, childrens vest and knickers should not be beyond them.

Fear not, gerbo - one of the few upsides of M&S' general crapness is the joy of finding the occasional gem. Because of the sheer number of lines they sell, it's statistically impossible for them not to have the occasional wearable anomaly

My gran used to refuse to wear m&s to a wedding because of the high risk that someone else would be wearing the same dress. How times have changed

There's an M&S food shop round the corner from my house (it's pretty much my corner shop). If I ordered anything online from them of course I'd have it delivered there. That's because it would be convenient and cheaper, not because I like the layout of an M&S shop.

I totally agree about his awful the layout is, and how everything is awful in M&S womenswear. They don't produce bras in my size so I don't even buy underwear in M&S.

I order online and collect in store because searching on the website is easier than hunting through the rails. I can see all the cotton T shirts in my size with a crew neck and they are all together. It beats wandering around the store and then finding they don't have the right size/colour in stock.

They don't seem to have faffed with menswear in the same way, all the trousers are together, all the shirts etc. I

Even the cotton t shirts (safe summer wear) last year were too short. I stopped growing several 20 years ago so it's not me.

I love long sleeve round neck t's for working, and they do a nice selection of colours. BUT no streeeetch in them! They only stretch when you wash them the first time, diagonally and never fit again.

Tu Sainsburys do brilliant black ones, cotton and stretch, and keep their shape and wash forever. heir wide waistband luxury leggings are also far superior to any of the M&S range, that wear thin at the crutch and cut you in half with the thin mean elastic waistband.

I haven't bought anything other than food in M&S for about 10 years!

This thread is a repeat of many others. Not complaining. Just saying that it proves M&S have lost their way a long time ago and it is very odd that not a single person has actually read any of these excellent ideas mumsnetters have been trying to tell them for years and acted on them.

they need to look at Uniqlo for a place where you can dress the whole family stylishly on BASICS

I really wish Uniqlo would open a shop outside of London. Specifically Glasgow!

I suspect the problem with M&S is that they have someone working high up in womenswear who had a very fixed idea of what different aged people should be wearing, and thinks that only the elderly would buy clothing from them.

I bought a lot of per una about 8-10 years ago. I like skirts and pretty blouses with a cardigan type of thing and I could walk into a per una section and find a dozen things. I got chatting with a lady (in her 80s, I was in my 30s) who was in there shopping and she commented that she'd been desperate for M&S to have a range like it.

I think M&S noticed that people over whatever age it is that they thought per una was for, were shopping in that section so they fixed it for the older people ignoring the whole floor of coloured polyester hell that they had already developed.

I've been keeping an eye on the Indigo range. Those M&S shoppers that persevered wandered over there to find attractive clothing. Someone from M&S must have spotted older shoppers because the range is going the same way (it was actually my mother that muttered about this).

They have something that is working, and then break it...

goingtobeawesome yes! how many new Chief Execs, famous fashion buyers etc have come and gone in the last few years AND THEY STILL DONT THINK TO LISTEN TO THE PUBLIC

(Shouting so they hear me)

This speziale item was on sale when I went in the other sale. Yep, the Pat Butcher look is coming back so I hear

One of my big gripes is, if ever I do go shopping there, (my 80 year mother like to go to our superstore M&S) is the way you pay £150 for a jacket and they screw it up and shove it in a bag, now, they screw it up and make you carry it out of the store because you refuse to pay 5p for a bag that will split the first time you put something heavier than a mars bar in it.

day obviously.....

Although I did buy this with some Christmas vouchers. Basic, black, jersey, right length. Do more like this please!

I used to buy Per Una back in the 1990s. Not now.

gerbo I bought a well cut black dress there too a couple of years ago and it's still ok ! There are SOME decent clothes there!

I agree with everything on this thread and have said it for years. Love the food hall, only buy school uniform online and collect at food hall because the one time I used their delivery service nothing arrived - after several times of trying!

gerbo. Your post prompted me to look at the sale page, and your dress is fine.

But oh, the monstrosities there! I'm not surprised MIL (in her 80s) has abandoned it. There's actually more in her Kalaiedoscope and Gray&Osboune catalogues that I would contemplate wearing (and that's a sentence I never thought I'd type).

Very telling that the Editors Pick online is very rarely the clothes. Today she is recommending "spring flowers"

Although she did pick this special jacket recently....

I think it's the famous fashion buyers who eff it up. They should do what they've always done, good well made classics in all colours

And sizes of course!!! Especially the popular ones , how hard can it be?