Active discussions

Meet the Other Phone. Protection built in.

Meet the Other Phone.
Protection built in.

Buy now

Please or to access all these features

Talk
Style and beauty

Looking for style advice? Chat all about it here. For the latest discounts on fashion and beauty, sign up for Mumsnet Moneysaver emails.

Original poster

Red Direct

52 replies

msmorgan · 05/12/2012 14:11

I don't usually post on here but just wondering if anyone who ordered from Red Direct during the 40% off sale has had any problems with their orders?

I ordered a Michael Kors watch, Alex Monroe horseshoe necklace and a Cath Kidston girls umbrella on Thursday evening and all were showing as being in stock and were still in stock the following evening.

I used express delivery but had not received anything so I emailed customer services. I have just had a reply saying unfortunately the items I ordered are out of stock and my order has been cancelled.

So annoying! If they had contatced me to say the items were out of stock I would have reordered a different watch and necklace while the sale was still on.

OP posts:
MissBeehivingUnderTheMistletoe · 06/12/2012 14:30

Posted this on another thread;

This is the Editor for Red Direct if you want to make a complaint. She's very nice btw but it's pity that the company's crap [email protected]

knitknack · 06/12/2012 16:08

We just rang on the back of this thread and apparently we won't be getting the Alex Monroe necklace we ordered because their consignment all had faults - clearly emailing a customer to let them know this is beyond them, the customer should have to GUESS that this has happened and ring them up :(. What awful customer service!! Won't be using them again Angry

bananamilkshake · 06/12/2012 16:28

knitknak - have they taken any money from your account - I am trying to remain level headed over this but as I have just received a duplicate email telling me order is cancelled etc and my money has not yet been refunded I am getting more concerned. I appreciate that others have had good service in the past but at the moment they have taken my money without being able to fulfill an order and that is a scam. I am trying to establish whether anyone has received a watch - it may be they were using different suppliers and some are fulfilling orders whereas others are not

bananamilkshake · 06/12/2012 16:30

just another thought - did anyone see the offer or hear of it themselves or did you all order of the mail in promo codes

Original poster
msmorgan · 06/12/2012 21:03

It was advertised on the Red Direct site, I think the code was also in some magazines.

OP posts:
MissBeehivingUnderTheMistletoe · 06/12/2012 21:06

Red were tweeting it too

Djembe · 06/12/2012 21:32

It was on their homepage! Wankers Angry so crap not to send an email. My order was just treats for me, but if it were Christmas gifts it'd be really bad.

Who do I make a fuss to? I want Red Direct to know they will be losing many MNers' custom after this debacle.

bananamilkshake · 06/12/2012 21:56

have just sent an email to Jo as nothing from Customer services - I am hoping that they are just in a total mess and that this will be sorted!!

trixymalixy · 06/12/2012 22:28

Too good to be true then. I guess I'd better start looking for replacements for the items then.

Amblin · 06/12/2012 22:33

Awoolly. You aren't allowed to your for cash back on here.

Amblin · 06/12/2012 22:33

To tout for commission

lililon · 06/12/2012 22:42

Placed my order last Thursday, and haven't received a thing. No email either. I think I'll have a long wait...

Pufflemum · 07/12/2012 07:31

I placed an order and have received the goods (Ash boots), so it's not a scam. As someone further up mentioned its more likely that different products are sent direct form smaller suppliers who can't deal with the volume. Their customer service is appalling though, I hope you all get your stuff or your money.

snail1973 · 07/12/2012 09:38

I emailed customer services a couople of days ago when I first saw this thread - no reply. So I've just called them. Very helpful lady in customer services confirmed my order has been cancelled. I asked her to check if money had been taken from my card - it had. She has processed a refund (apparently). She told me that any orders made online will have had the money taken from the card automatically. I stressed that I think their system is appalling - no other online retailer that I have ever used would cancel an order without emailing the customer, and many would not take the money until the order is despatched. Grrrrrr. Rant over!

carrie74 · 07/12/2012 10:06

My order arrived yesterday, but it was incomplete (although they'd taken the appropriate money from my account). No communication whatsoever.

thesmallestpotato · 07/12/2012 10:43

My order has just arrived (also Ash boots), but they have sent the wrong size!! I am pretty pissed off, this was a chrismas present.

How hard is it to check you're sending out the right order? Of course the size I actually ordered is out of stock now Xmas Hmm

The lady in customer services who I spoke to really wasn't very helpful at all and just said they can only srrange a collection for next wednesday and arrange a refund when they receive them back, so I will be out of pocket while I have to find a replacement present.

The place I was originally going to order them from full price is now out of stock too, I just happened to spot the red direct discount as I was about to order from Cloggs at a higher price.

Not happy at all, thanks Red Direct Xmas Angry

Meggles76 · 07/12/2012 20:32

Having read these threads, I was getting worried. However, order placed on 01/12 arrived today.

germyrabbit · 07/12/2012 20:35

i have got cheaper ash boots from a company called Kate Kuba if you still need some for christmas small potato

monkeysmama · 08/12/2012 08:23

They sent an apologetic email this morning which I imagine everyone will be getting.

LauriesFairyonthetreeeatsCake · 08/12/2012 09:55

I had 2 orders, one arrived last night - it's fabulous!

Just waiting on my seperate order of an Alex Monroe Bee to arrive (my Christmas present)

MrsMargoLeadbetter · 08/12/2012 10:26

I have just chased mine via an email to their customer services. I have also noticed that on the email that came through half my address was missing, which isn't good if they do despatch it!

Am really astounded by their lack of bothering to contact people advising that there was a problem.

I will be complaining to the ASA once I have heard back.

A promo gone badly badly wrong....

Ambassadoryouarespoilingme · 08/12/2012 10:51

Yes same here: received an email this morning saying that they won't be able to fulfil the order. Am so annoyed.

LauriesFairyonthetreeeatsCake · 08/12/2012 10:53

I've just been on again and mopped up 4 more items - not fussed if they don't arrive, they are extra presents - at these prices I can't complain.

My new Lola Rose scarf is way nicer than I thought it would be - cream and navy leopard heart, it's soooo gorgeous.

busyknickers · 08/01/2013 13:40

I also ordered personalised mugs as xmas presents on 4th December saying delivery would be in time for Christmas. I phoned the Thursday before Christmas as they still hadn't arrived and was told they should be there on the Friday. They didn't appear and then the supplier closed until the New Year. I have now phoned twice and been told someone will call me back... but nothing. Having read this thread - I'm wondering if they even exist. What a let down. Not only did I have to explain to four people that part of their present was missing but now they might not get them at all. Seemed too good to be true. Wonder whether the next Red article will be on online offers and let down customers?

Phaedra11 · 08/01/2013 16:03

They are astonishly awful, aren't they? I was lucky enough to eventually receive everything I ordered but it was a huge palaver achieving that and involved sending emails that were ignored, my parcel being delivered to a confused neighbour at the other end of my street with limited English and having to spend time and money waiting to get through on the phone.

I'm surprised Red Magazine agrees to be linked with them. It has altered my perception of the magazine as being high quality.

Swipe left for the next trending thread