Wrap London - returns - dreadful

[MrsCampbellBlack]

Golly - have never ordered from wrap before but was tempted by a top. Of course its no good as ridiculously huge so sent it back last thursday first class - which I had to pay for.

Haven't had acknowldegement that they've received it so phoned today and was told to allow 10 working days as they're busy. And then if it doesn't turn up - I chase the PO and can only claim up to £46 from the PO - wrap accept no liability at all despite having prrof of postage.

OK - sure thats all in the small print but its very out of step with other stores I buy from online.

So just a warning really - if you order from them and want to do a return - do next day guaranteed delivery if you want a guarantee you'll get your money back.

So fingers crossed my parcel does arrive or I'll be out of pocket.

Obviously won't order from them again.

[Sleepwhenidie]

Hmm, maybe there should be a "mumsnet swears about" to work alongside "swears by" - maybe Wrap could be first!

[pancakedayisover]

Slight but not total hijack

TheWhiteCompany- not be confused with White Stuff are another company which are terrible with returns. They don't pay your postage, they don't include an addressed label, and they never inform you that they have received it from you- AND they seem to delay the refund to your card fo as long as possible (No wonder the owners are multi millionaires.)
I like some of their stuff but always return to a shop even if I have bought online.

[mirpuppet]

Thanks for the tip pancake -- I have something to return to White Company so off to the shop I shall go.

[OllieinOrange]

Agree that Wrap are awful and overly snooty!

I got annoyed last year when I ordered a blouse which had something like a 12 week wait. They took the money out of my account weeks before it came. And then they put up their overseas delivery charge up from something like 6 pounds to an eye watering 18 pounds. I emailed them and pointed towards the charges made by Boden (6 pounds), White Company (10 pounds) Next (free) and received an equally snooty email back saying they don't subsidise their P&P unlike larger companies- but didnt justfy the huge increase - and its still takes a week to arrive.
Terrible service.

Love the idea of MN Swears About

[sailorsgal]

I quite like Wrap though only buy it in the sale and have never had to return anything.

Just to say that a couple of other companies I have had a problem with recently quickly back track when I mention I will put a review on Mumsnet.

[MrsCampbellBlack]

You see Ollie - I really thought they weren't allowed to take money from your account that long before despatch - again a slightly dubious practice that makes me very about a company.

[PoshPaula]

Now I'm worried as there are several items I really want to order from Wrap. The clothes are gorgeous. Should I risk it? Can anyone recommend them?

[Klute]

Never again!Very expensive and bad quality.

I ordered a T-Shirt for 60,-€ that had pilling all over the front and looked really worn out just from wearing it once (I didn't even wash it!) They brushed off my complaint stating I couldn't send it back because I had already worn it. At first I thought it was a misunderstanding and explained again that I'm not sending it back because I don't like it, but because the quality is bad. They didn't even comment on that and sent me another invoice. Horrible attitude towards customers!

I have heard similar stories from others. Wish I had known before.

[SuperFlyHigh]

flipping heck for those prices you'd think their returns etc could be better!

[Emo76]

scarfaholic marsha My-wardrobe went bust!

[dexter73]

This is a zombie thread Emo - guess they were still running in 2012!

[Emo76]

ahaha oops