Golly - have never ordered from wrap before but was tempted by a top. Of course its no good as ridiculously huge so sent it back last thursday first class - which I had to pay for.
Haven't had acknowldegement that they've received it so phoned today and was told to allow 10 working days as they're busy. And then if it doesn't turn up - I chase the PO and can only claim up to £46 from the PO - wrap accept no liability at all despite having prrof of postage.
OK - sure thats all in the small print but its very out of step with other stores I buy from online.
So just a warning really - if you order from them and want to do a return - do next day guaranteed delivery if you want a guarantee you'll get your money back.
So fingers crossed my parcel does arrive or I'll be out of pocket.
Obviously won't order from them again.
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Wrap London - returns - dreadful
MrsCampbellBlack · 01/03/2012 11:58
You see Ollie - I really thought they weren't allowed to take money from your account that long before despatch - again a slightly dubious practice that makes me very 
about a company.
I quite like Wrap though only buy it in the sale and have never had to return anything.
Just to say that a couple of other companies I have had a problem with recently quickly back track when I mention I will put a review on Mumsnet. 
Agree that Wrap are awful and overly snooty!
I got annoyed last year when I ordered a blouse which had something like a 12 week wait. They took the money out of my account weeks before it came. And then they put up their overseas delivery charge up from something like 6 pounds to an eye watering 18 pounds. I emailed them and pointed towards the charges made by Boden (6 pounds), White Company (10 pounds) Next (free) and received an equally snooty email back saying they don't subsidise their P&P unlike larger companies- but didnt justfy the huge increase - and its still takes a week to arrive.
Terrible service.
Love the idea of MN Swears About 
Golly Kristina - that's rubbish too.
So basically refunds take at least 2 weeks alright for them with the money sat earning interest in their accounts.
I also had v poor service from wrap
They sent a parcel to my business address and claimed it had been delivered , over a holiday weekend, and left " someonwhere safe" but they couodnt tell me where . And of course they had no signature.
They eventualy agreed to send a replacement parcel. Nothing suited and i sent it all back. No refund after 2weeks, despite their achnowledng that thye had received it.
They then tried to tell me i wasnt entitled to a refund as my second parcel was a replacement, but they would give me on " on this occasion as a gesture of goodwill"
They didnt seem to accept that if the courier lost the first parcel, their claim was aginst the coureir company, not me
Scarf - that's just what I assumed would happen. After all they've got more clout with Royal Mail than i have. Just seemed utterly bizarre to me and you know I do a fair bit of online shopping 
and have just never experienced this before.
Just seemed a tad amateur really and also short sighted from a customer service perspective.
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