@CoralSheep thanks for your kind words ✨️ I'm trying to not take it too personally, but it starts to upset me a bit too much. It has been such a lovely sunny day, but I felt so down and stressed with overthinking..it really affects me mentally. I have wrote down complaint letter with @Fee89 help and encouragement. Mentioned dates of calls, details, updates I have not been given or when given, confusing ones...Mentioned how much it affects my mental health at the end of the day. Will give them a call on Thursday and if the same response: just wait! Then my complaint letter is ready to go. I think 24 weeks and still nothing is 'a bit' too much.