Feeling really disheartened today. I called yet again (scan date 4/1), and they told me that although my application had been with a DM two weeks ago, the DM had (for no discernible reason) put the application back into the wait pile, and nobody had noticed. The man on the phone told me that he's assigned it to another decision maker, but it's at the bottom of the pile again so it's going to be another two weeks.
I've just so frustrated. I've been calling every few days and clearly nobody has bothered to actually check the actual application, and has just fobbed me off. And how long would I have been waiting if this guy hadn't actually checked?! I feel so helpless with it all!
The call centre staff are just ridiculous, what are they doing all day apart from pretending to check claims and making up whatever they like to say?!