@Kirstygingee this just happened to me!! Sat on hold for 40 bloody minutes after that!!
@Tasha0429 yeah so annoying! Then got through to Rohana who started counting weeks, then stated its taking up to 20 so I told her I was told to call back today as my work coach is pushing me for hours can you just look in my file.
Anywho update is it's still with a DM, she couldn't tell me if it was open or not which is a lie, and told me to call in a few weeks! Yeah good one! 👍