Hi, ladies ✨️ Showed up here for some advice a week ago. Scan date 22nd of November and no decision. Today was the day I decided I just need to give a call to them as it's already more than 20 weeks. I did choose that exact option, if I have waited for more than 20 weeks, press... Anyways I was shocked to be conected straight away with very nice lady who first checked all the details and forwarded me to service who can explain more. Was really hoped for more clearer update, but all she did was just explain that it could take longer than 15 weeks sometimes and just reassure me that it doesn't mean there's something wrong with our claim. The only thing they asked me as they could see that on HMRS my surname is different, if I can send my marriage certificates copy to them if I want to change my surname on claim. I recently got married, so when claimed, still had my old surname. Anyways, I had a feeling she was more focused on that. So I ended up the call pretty much with zero hint where we are and what's the progress. Not even single clue..days, weeks. I even asked politely does surname is the issue, but she let me know that not really, it's just takes a bit longer than 15 weeks. Was over thinking reasons before, and this call have not helped me with overthinking and guessing everything even more. 😩 Was really hoped for more clear update, even if we still have to wait, for how long..