Honestly, it pisses me off!!
why the hell would it take 12 weeks to just show on the system. Sounds like he was hopeless.
its just pot luck who you get through to, so wrong!!
yes call tomorrow. Tell them you were told the first application would be treated as lost and to make another application online. Say you’ve done that but it’s not even showing as in progress in your account. Also tell them you need it in place for DLA application because you’ve been waiting 22 weeks. Let’s hope tomorrow’s person is more helpful. Bless you xxx