My little one had a complete meltdown so couldn’t call at 9am. So only just managed to call. Got through to Jordan, he was really lovely. Apparently now it’s with the trace team. They still don’t have a reference number for her, so he sent a message through to them to say I was on the line chasing. He said as soon as they get the reference they will process it straight away. The reference should come through in the next week or so.
literally don’t know how many times I’ve been told it will be done in the next week or 2, yet here I am, still waiting 😅🙄 xx