DLA WAIT TIME THREAD 38

[TheHeadOfTheHouse]

Scan date 15/12.

That's great news I'm on hold I'm going to tell them I'm now getting child benefit xx

I will probably get someone annoyed that I keep calling! haha

good luck hun, keep us posted xxx

Got a text to say my son had been awarded on Friday the 5th, Rang up today to see what the rate was and the guy said "it just says a decision has been made and that's it" Surely if he had been awarded it would say what rate??

which options did u press, I find 523 gets u more information than 51

As in call and press that straight away?

What did the text say? There’s 2 different texts they send out both sounds like awards but one is usually a decline, but surely either way they could tell you over the phone

Hi guys anyone been recently awarded claim uc. I updated it a month ago. Still waiting for a decision on back payment every time I ring they all act like there’s nothing they can do. Sorry just looking for some advice or people time scales xx

"We've decided your son has qualified for disability living allowance. You don't need to contact us about this. We'll send you a letter with all you need to know. If you don't get this in two weeks contact us."

I know it says don't contact but everyone does lol

18/12
Just had a really lovely lady answer, its still with a DM, theres no notes on my file, Shes guessing I should hear back within the next 5 days

Tell them you want a case manger get back to you, they have to contact you by 5pm the next day they will sort it.

@TiredTilly are you calling today xx

I would call again, if they have sent the text saying there’s a award then it’s on there system, probably another new call handler you got this morning 🤦‍♀️

Yh he was literally talking like he was asleep, ill call again

This is my worry too. My son masks massively at school so we've had no support from them either. I feel like it's my word against theirs

Let me know what they tell you. The call operator might not have a clue, say you want them to ask there supervisor yhe situation and they will tell you what to do from there, I hope they can help you

@Jadexxx92 they have messaged me a few time saying I should have a answer by 26/03 now they saying there is no time scale 🤦‍♀️ it’s like they haven’t even sent to a DM people only wait a week after it’s been sent to them. I just don’t know what else to do. When speaking to them on the phone they haven’t got a clue. Xx

Definitely ring UC tell them you have been waiting over a month, they did this to me they got case manger to ring me next day they even made the backpayment that day as priority

The payment was in my bank within 3hrs the same day

@Jadexxx92 i phone them this morning will try again this afternoon. Thanks for the advice xx

Yep, I’ve had numerous meetings with them. I asked them for a letter of support and it was shocking. Basically blaming me.

they were shocked when I showed them videos of him getting ready for school, a meltdown after school and general behaviour.

but I can’t fit that all on a dla form! We are awaiting peads for diagnosis but I’m not confident I’ll get it.

Any joy with child benefit hopefully they found your forms xx

Does your child have an official diagnosis/autism report?
My daughter masks massively at school too which was mentioned in her report. I’m hoping they will take this into consideration when looking at my award too. It’s a proven fact that a lot of autistic children (especially girls) mask at school and then blow up at home after. This is what was in my daughters full report (if it adds as I’m new to this site haha) x

So I've just got off the phone and they have finally received a nino and it's gone back to the case manager so things are starting to move 😂 xx

@80smam exactly the same with my autistic DD. The school were absolutely useless & just kept on repeating that she was ‘fine in school.’ She wasn’t even fine there, by year 1 she was having emotional outbursts & becoming more dysregulated. She ended up with burn out & was unable to go back so we’ve had to home ed. Not sure if the DLA team will contact the school in this scenario but I hope they don’t as when they were involved in the EHCP process they basically lied about how amazing they were & blamed us! Totally lost faith in the system now.