DLA WAIT TIME THREAD 38

[TheHeadOfTheHouse]

Scan date 15/12.

Just rang DLA for an update for the first time although it wasn’t much use they’ve not made a decision yet scan date 28/12 I was on the phone for a grand total of 7 minutes no waiting on hold!

I was only on hold about 6 minutes

I think if call handler looking into your file properly then they will see what the outcome was.
Id state you were told a decision was made on Friday so your calling to find out the outcome x

@CornishMama2 😂did they make you go back through it all?

I came to say same 😂 shocked! And was a lovely lady, my scan date is 1/29 and she said i should have a decision within 4-5 weeks 🙏🙏

yeah! haha, clearly dont check answers 😂 She was yawning alot throughout so guess was a long day

Hi I'm new here and been lurking from Google lol. Just wondered if anyone from Jan 11ish had a response yet

Mines 29/1 and they've just told me 4-5 weeks

Left before you get a decision?

Just seen another 31/01 award 😫

Yes that's what she said? Mines a COC don't know if that makes a difference?

Ring back up the 523 way then they will be able to tell you he read the full of my sons award the day it was backdated to how much backdate etc x

I keep ringing and they say I've got to wait but if people are getting to know who went in after me...I wanna know lol

I just got told its still in the 'new claims department'. Asked if its being looked at yet and she said something about 31st jan. My claim was scanned 30th Jan so im unsure. Its like a game of bingo.

I'm debating whether to ring them now, I rang yesterday lol

I’m back on hold to them the 523 way and see if they will tell me the decision.

its a long wait time than the other way

Only way you will find out x

O that's pushed me to do it lol

@TheHeadOfTheHouse Did you do 522 last time? Thats what i done 🤔. Fingers crossed xx

Oh wow so we could actually hear anytime 🙏🙏🙏

Keep us updated x

I think it was 521. It was definitely a different tune and automated voice

What's 522? The numbers after dialing after you pick English I do 512 - that's the option for if it's been more than 20 weeks

Does everyone get different options? 5 something else, 2 new claims (1 was to request forms), 2 wanting update on claim (1 was to add info to new claim) x

Yes I get that! But I've been asked to be transferred coz apparently it's still with a decision maker and I told them I'm not happy if those after me are getting decisions before me lol.