If you're going to ring and looking more info as in rate etc, don't be using the 512 because they can't see the award rate etc, just basic info, so deffo use 523, im on hold as I didn't ask her when my normal payment is next due, im on with Pam 😂 first I've had her too, she's in a good mood she's told me everything even without asking and dispatched me a letter 😂 so after your payment was issued (mines today) it's every 4 weeks that you receive your normal payment, so mines will be 30th of April, so that's how they work it as to when you're next paid after original award, good luck everyone 🍀♥️