Why can't I move my profile?

[JackBauWooohooohoowaaer]

I am trying to move the profile from JackBauer to my Halloween name but everytime I try it says
Couldn't find any profile for you.

What am I doing wrong?!

I dunno but I can't do it either when I namechange so I've given up. I'll ask MNHQ to answer this for you though

Thanks wmmc. Is there a special way to get them to answer you

Helllooooooooo?

Yes - click on the exclamation mark next to your post - someone pops up and reads it, and answers quite quickly normally. Otherwise you linger in 'unanswered' for ages

Or you could just email them mailto:[email protected] - that works too.

I didn't think about reporting post [thick]

I'm afraid we're going to have to get Tech to look at this for you on Monday. We'll report instructions/updates on this thread.

Ta Rachel.

Thanks

Morning, JackBW.

You need to go here

Waah, it's still not working.
Whether I change JackBauer to JackBauWooohooohoowaaer or the other way round it still says it can't find a profile for me!

OK, so I can see your profile as JackBauWooohooohoowa.

Do you want to move it back to JackBauer?

Hang on.

It is the JackBauer profile I want to keep. I added photos to my halloween name as I was bored was doing important work.

In fairness though, it's not very clear so I am not sure what I am supposed to do....I have about 6 options for changing as it displays loads of namechanges I have made so I use the bottom one, shoudl I use the top one?

That makes no sense but I can't firgure out how to reword it. Sorry

OK, we'll take a look for you in the morning, JB.

Hello JackBauWooohooohoowaaer,

There doesn't seem to be a profile on JackBauer so maybe you can move a profile from one of the other names you have had a profile on.

I think I get it now. When I talk about the profile I mean my photos, not the blurb, which I dont fill out.
So does it only move the blurb bit?