Why am I repeatedly asked for security verification to access Mumsnet?

[SOT3]

For a few weeks now every time I try to go on to Mumsnet it won't let me go on to the page, it always says 'Performing Security Verification' to check that I am not a bot.

It does always let me in eventually but takes several minutes which is quite frustrating if I only have ten minutes or so on a break to look at Mumsnet.

I have been a member on here for around 15 years now and have never had any problems with my account, no deletions or temporary bans etc, so it feels quite off that I am now having to prove myself before I am allowed to access my account now.

Please could you look in to this for me, and look at my account history to see that I am definitely not a bot, and please arrange for my account membership to go back to the way it always has been previously.

Yes I've had this three times today! It seemingly triggers at random (e.g. moving to page 4 of a thread) and it gets stuck on it for ages each time! I'm logged in, and have been a member for years (across three international moves); that should be enough to verify that I'm not a bot. I am coming from abroad atm, but this never happens on my phone on the same IP address. Could you at least set it up so that it saves a cookie on "verified" computers so we don't have to do it multiple times a day?

I wouldn't take it personally as it happens to others too.

I get it probably every couple of months but it doesn't take several minutes for me to get in, just a few extra seconds I'd say.

I'd be annoyed if it took as long as it does for you.

Yes I've been getting this today, every time I go to active convos!

Thank you all for replying, I really appreciate it.

LadyTable, I haven't taken it personally, it was more the point that the message always ends up saying that I have been verified as not being a bot, so I was thinking that surely the system could then retain that information and stop putting me through the verification process multiple times a day.

Hi @SOT3 ,

The security verification checks you're seeing aren't related to your account history, length of membership, or any moderation action on your account. They're generated automatically by browser security systems and can sometimes be triggered by factors such as browser settings, network configuration, mobile data connections, VPN use, or other signals that the system detects.

Can we just ask whether you're using mobile data to view the site? @LadyTable @AuContrairePubicHair if you could let us know whether you're on wifi or data too, that'd be extremely useful.

Laptop, Google Chrome, desktop and BT home hub.

It doesn't happen very often though and only takes a few seconds to verify.

Thank you for replying to my query I appreciate it.

No I am not using mobile data I am using wifi.

Hello @SOT3 thanks for the info. We had added some extra security checks over the weekend and so you may be pleased to hear this wasn't an issue relating to your account in particular. We turn this on when the site is receiving an unusually high level of automated traffic just as a precautionary measure. Just checking you're able to access the site okay now?

Hi Becky, I have just tried again and unfortunately it is still happening.

Just to mention again in case it is relevant, this has not just been happening since the weekend it has been going on for two or three weeks now.

Thank you for your help.