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Can Mumsnet please address the ongoing site freezing issue?

2 replies

Londonnight · 21/05/2026 06:39

MN can you please stop this site from freezing!!!! I have already had it multiple times this morning and it is only 06.37 now.

This has been going on for months with many complaining about it. MUMSNET IS THE ONLY SITE THIS HAPPENS ON!!!

As others have done, I have cleared this, that, the other. Nothing changes. I can go a few days without the freezing, but then it starts up again.

Please sort this out!

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MNHQ

BeckyAMumsnet · 21/05/2026 10:27

Hi, everyone.

We’re really sorry about this. We know how frustrating it is, and we want to reassure you that we’re taking it very seriously and that you're not shouting into the void.

Safari/iPhone users seem to be seeing the crashing and freezing most, although we know it isn’t limited to them. The issue seems to be linked to browser memory building up during longer sessions on the site. Ads and other third-party bits can add to that, and Safari can be especially unforgiving.

We don’t want anything on Mumsnet getting in the way of how you use the site, and we’re throwing everything we can at finding a solution. We’re working on this every day and testing changes to make things lighter and more stable, including ad formats and refresh rates.

The Amazon ad issue in the app is separate, and updated Android and iOS app versions have now been released for that. If you use the app, please check you’re on the latest version.

In the meantime, Chrome may be more stable than Safari for longer sessions, and closing old tabs/updating your browser may also help.

Thanks,
MNHQ

MNHQ

BeckyAMumsnet · 21/05/2026 11:03

Hello, @Londonnight you’re right that if it’s freezing as soon as you open the site, that doesn’t really fit the longer session pattern - though it may still be linked to something heavy loading when the page first opens. Thank you, that's helpful context.

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