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Original poster

Failure to recognise existing user name

2 replies

socialdilemmawhattodo · 22/11/2025 23:42

Hi, I am a very long standing mu.snet user. I name change periodically , probably need to do so soon.

On some threads not all I get an error message- i cannot see what I am typing and receive the message I need to post under the same user name
It might be a new thread. I haven't name changed in perhaps 3 years.

This is on the app on my android phone. What is going on! Help!

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MNHQ

HebeMumsnet · 24/11/2025 10:18

Hi there @socialdilemmawhattodo ,

Thanks for getting in touch. We'll have a look at your account and see if we can work out what's going on. Can we ask a few questions though?

  1. Is this only happening on the Android app? If you could try posting on the main site and see how that goes, that would be useful to know.
  2. Which threads was this happening on? If it's possible to send us links to the threads where you were getting the error message that might tell us something.
  3. If it happens again could you post a screenshot here of what you're seeing please?
  4. Could you also tell us what sort of Android device (ie make and model) you are using?
Thanks!
MNHQ

HebeMumsnet · 24/11/2025 21:47

Thanks @ErrolTheDragon . We'll pass all this info on to the team investigating.

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