Meet the Other Phone. Child-safe in minutes.

Meet the Other Phone.
Child-safe in minutes.

Buy now

Please or to access all these features

Site stuff

Join our Innovation Panel to try new features early and help make Mumsnet better.

See all MNHQ comments on this thread

I cant change password

4 replies

pleasedrivecarefully · 25/07/2025 21:02

I’m trying to log in on my desktop to view a private message, as I can’t see I can do that in the app.

i can’t remember my password, but get an error message when I try to change it with the link. The error message says not found.

any help, MN?

OP posts:
LilyMumsnet · 25/07/2025 21:08

Hi OP

Are you trying to reset on desktop or on the app? You'll need to do it from Desktop - if you already are, please email us on [email protected] so we can help you get logged in.

pleasedrivecarefully · 25/07/2025 21:25

I clicked on the link in my email. I assumed it would take me to the mobile site rather than the app. How do I stop it doing that please? Thanks

OP posts:
HebeMumsnet · 28/07/2025 12:24

Hi there @pleasedrivecarefully . Just wanted to check if you've managed to sort this yet. If not, can you access the email from a desktop rather than mobile device?

pleasedrivecarefully · 28/07/2025 14:37

@HebeMumsnetThanks but no, I haven’t sorted it. I can’t access my emails from my desktop (another password issue) so I can only get the link to change my password from my email account on my phone. But the link takes me back to the app. Can I get the link to open in a mobile browser?

OP posts:
New posts on this thread. Refresh page
Swipe left for the next trending thread