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Mumsnet site slow? Problems with Ads?

4 replies

YetMoreTech · 19/05/2008 13:07

For some users, Mumsnet is slow. It's a problem with the advertisements.

It's only a problem for some people and not others; what we need to try to do is pin it down a bit more. Lots of people have no problem whatsoever, but clearly a not insignificant number do have a problem. We'd love to help those that are having the problems, but to do so we need to get some more information.

What would be really helpful is if people could let us know the following information if they experience a problem. If you don't know the answers to all the questions don't worry, just answer those you can.

Operating System - Windows 95, 98, 2000, XP, NT, Vista? Mac OS X? etc.

Age of computer (particularly if you don't know what Operating System you're using)

Browser Version - to find this if you're using Windows, go to the Help menu and click About Internet Explorer, or About Mozilla Firefox (if you're using a different browser you probably already know how to find out the version). If you're using a Mac, go to the menu to the left of the File menu which will be the name of the browser, and choose About.

Kind of internet connection - dial up modem, ADSL, cable modem, office connection, etc.

Any other information that you can provide might be useful too.

If we can see a pattern in it then we will have something to talk to the ad serving company about.

YetMoreTech · 19/05/2008 21:56

Thanks for all these. Keep 'em coming; it's very helpful.

At the moment there appears to be no pattern, but if we get more data points perhaps we'll spot something. It's weird - I've had it happen to me on just one single occasion whereby a page stalled for about 30 seconds whilst loading an ad at the top of the page. It could just be chance, but some people have persistent problems which would suggest there is some pattern to it.

YetMoreTech · 20/05/2008 11:49

GeekBoy, not sure why it's taking you 98 requests. Mine takes 49 and 33 of those are images, all of which are cached (and we're doing away with some of those soon).

A page like this one actually downloads 18K of HTML that can't be cached and everything else is either cached or ad related. That seems pretty reasonable to me.

Everyone else, thanks for the additional information. Don't stop now!

YetMoreTech · 20/05/2008 18:18

SaintGeorgeasaurus, that's interesting. However, I don't follow how/where the message is appearing - any chance you could do a screengrab and email it to tech at mumsnet.com next time it happens?

YetMoreTech · 20/05/2008 20:43

Thanks St. G. Got it. Now I see what you mean. That's definitely a problem at the ad serving company, so we'll forward it on to them. Or rather, I'll get BigTech to do it...

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