Resetting to top of thread

[WingsofRain]

I’m having difficulty reading threads because I find everything will randomly reset to the start part way through. It’s difficult to read long threads when you have to keep searching for where you were and it’s putting me off a bit.

I’ve also got the problem others have mentioned where clicking See Next just takes you to the top of a page and not the OP’s next post.

I’m using Safari on an iPhone 11 running iOS 17.6.1.

Same here, it’s so annoying! Page refreshing and resetting to the top of the page. It also doesn’t always take you to the OP’s next post when you click ‘next post’ but just to the top of the page that the next post is on. I’m on the same phone and OS.

I'm finding that clicking to go to the next page takes me to the bottom of the next page rather than the top and then I have to scroll all the way up to then read the page.

Sorry to hear that you're having this issue, WingsOfRain. There was a recent thread about this and we implemented a fix at the time. Could you please try clearing your cache for Mumsnet as your browser may not have updated to reflect the fix. Hopefully that will resolve things for you, @567and and @Dawevi, but please let us know if not.

@JoMumsnet how do I do that? It's only on some threads, not all

Here are the instructions for clearing cache on IOS: support.apple.com/en-gb/105082

Please give us a shout if you have any issues doing this and we'll do our best to help.

Thank you but I'm on android.

Here you go: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

I had the issues that were fixed last time and they have been fixed for me, however, now when I’m reading a thread it keeps reloading and then putting me back to the top of the page after it’s reloaded. This could happen 3 or 4 times when I’m on the same page and it’s driving me mad. If I remember to bookmark a post then it will take me back to the bookmarked post after the refresh but unless I bookmark every single post it just doesn’t work. It’s always done a reload thing but not as often as it’s doing at the moment, I don’t know if it’s linked to the previous error or not.

Same here. Fixed for a short while but doing it again. So frustrating.

This is happening to me too. Clearing the cache has made no difference- it’s really frustrating and making it very difficult for me to use the site. 😞 Please help @LilyMumsnet!

I’m still having this problem. Anyone else? Can someone at MN please help? 😕

Hi @Waitingfordoggo can you please let us know which device and browser and which version of the site you're using so we can take a closer look.

Thank you, I am on an iPhone, using Chrome. I’m not sure which version I am using. 😕 I am on the website rather than an app if that’s what you mean.

Thanks, that's what we mean! We're taking a look and will be back with an update as soon as we can.

Happening more than ever now. I’m on iPhone 11 using safari. I’ve cleared the cache and logged back in etc. I’m using the website mobile version and have checked the settings for that as advised. Hopefully a fix can be sorted soon as it’s so frustrating being reset back to the top of a page when you’ve almost read to the bottom of it. This doesn’t happen in any other website so it’s not the phone or internet settings.