They never want to hear the actual truth and they think it’s acceptable to just talk over people who have first hand experience.
The nastiness is never far below the surface and any talk by the government of reforming PIP always brings out the bigots with the pitchforks. These people are angry because they've seen their own standards of living drop, not due to disabled claimants but often their own stupid voting choices. But it’s much easier to be gleeful about vulnerable people suffering so they can feel better about their own lives(!)
On another forum, well over a year ago people constantly had the knives out for a teenage mum who has fibromyalgia, severe endometriosis and is in pain all the time and has to live with her mum all the time. Despite the fact that she laid her whole life out on a TV show, they were saying that she was cheating the system and pretending to be more disabled than she was. Even though she had to call an ambulance for the pain she was in.