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App logging me out

5 replies

Gonnagetgoingreturnsagain · 29/11/2023 17:16

Why would the app suddenly log me out of my account with no warning?

I’ve created a new account in case of privacy/security issues but it was irritating having to do this.

OP posts:
LilyMumsnet · 29/11/2023 17:24

Hi OP

Can we ask which device type (Android or Apple) you're accessing the app via?Once we know which device you're using, we can investigate any problems and hopefully get this sorted for you.

Gonnagetgoingreturnsagain · 29/11/2023 17:37

LilyMumsnet · 29/11/2023 17:24

Hi OP

Can we ask which device type (Android or Apple) you're accessing the app via?Once we know which device you're using, we can investigate any problems and hopefully get this sorted for you.

@LilyMumsnet it was on an iPhone (Apple).

Don’t worry about though as I’ve changed username.

OP posts:
keye · 29/11/2023 17:57

Have you emailed to ask?

The only time it's happened to me was when I got a weeks ban Blush

Gonnagetgoingreturnsagain · 29/11/2023 18:58

keye · 29/11/2023 17:57

Have you emailed to ask?

The only time it's happened to me was when I got a weeks ban Blush

No I haven’t emailed to ask. I’ve been thinking about my posts (similar user name to my current one) and I’ve done or said nothing that would warrant a ban!

The email I used for the old user name was an old work email and I don’t have access to it anymore as I left that workplace so they wouldn’t be able to email me there now.

OP posts:
Gonnagetgoingreturnsagain · 29/11/2023 19:05

The only thing I can think of today is that I’m at work in person (started a new contract 2 weeks ago) and I’m unsure if there are security concerns either from my work server (central government) or MN server which has meant I’ve been logged out of my old account automatically. That could make sense. I think I had to log in completely on linked in and Hotmail and maybe my banking app and restart the apps for those recently.

OP posts:
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