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Original poster

Problem accessing DMs

8 replies

londonmummy1966 · 12/07/2023 14:55

I use a laptop for MN and have not had this problem before but today all I can see is the top third or so of the private message screen with no way of scrolling down to see the actual DM - so I can reply to a DM but not see what the actual message is.

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MNHQ

LilyMumsnet · 12/07/2023 16:04

Hi OP

Please can you please let us know what browser you're using?

MNHQ

LilyMumsnet · 14/07/2023 19:23

Hi OP

Please can you clear your cache?
We think this should sort this for you - let us know if you need some instructions. Flowers

MNHQ

YetAnotherBeckyMumsnet · 15/07/2023 16:21

Hello @londonmummy1966 Please can you go to any Firefox page:

  1. Click the menu button to open the menu panel.
  2. Click History and select Clear Recent History….
  3. Next to Time range to clear, choose Everything from the drop-down menu, select Cache in the items list, make sure other items you want to keep are not selected, and then click the OK button.
Let us know if that works. @Cheapncheer could you try this too, please?

@lifesabitchandthenyoudie have you cleared the cache?

Please bear with us, we'll try and get it sorted ASAP.

MNHQ

HebeMumsnet · 17/07/2023 09:17

Morning, everyone. We're really sorry this is still an issue. It is going to be fixed. We'll see if we can find out more about when and let you know.

In the meantime, if anyone has a PM they can't see and are happy for us to cut and paste it to them privately, post here, then report your post to us letting us know you're happy for us to fish about in your PMs, and we can go in and find it for you and email you with it.

MNHQ

HebeMumsnet · 17/07/2023 09:40

My mistake; looking back it looks like a fix was released for this on 11th July. Clearly that's not working for some of you, however. Bear with us and we'll see if we can work out what's going on here.

MNHQ

LilyMumsnet · 18/07/2023 15:48

Hi folks

Would someone be able to email a screen recording to [email protected] FAO Lily? As we can't replicate it, it might help us to see how the issue is playing out.

MNHQ

HebeMumsnet · 19/07/2023 09:35

Thanks for this, @Roussette . We'll take a look and be in touch as soon as we have any news.

MNHQ

LilyMumsnet · 20/07/2023 16:01

Hi all

Just to let you know, we're working on a fix for this. Flowers

Watch this thread for updates

Tap "Watch" to get all the latest updates

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