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Losing Private Messages when I send them

4 replies

Emilypost · 19/02/2023 08:18

Sending a chat PM. Strange happenings. Two main problems.

  1. As I am typing, the thread resets all our posts back to when we started. It shows the inaugural post (last November). So I have to move the slider to show the one I am replying to. Then send.
  2. I type and send and the message disappears. I refresh (F5) sometimes it posts sometimes not.

Minor irritations are delay of one or two seconds after a key stroke and delays in receiving messages.
Any suggestions about what I am doing that is'wrong'?

OP posts:
LilyMumsnet · 20/02/2023 17:48

Hi OP

Sorry for the late reply here.

Please could you let us know what device and browser you're using to access the site? We are keen to investigate this for you.

Emilypost · 26/02/2023 21:41

Hi Lily
My apologies for my slow response.
The descriptions which I give upthread are accurate.

The probs have repeated today. Often these glitches are early morning when the site is not busy. Unless updating or similar is occurring.
My device is a Laptop in my house, HP Pavilion, Microsoft Edge. TalkTalk '35' package on speed. Talktalk Router.
I do not have this type of problem on other sites.

OP posts:
HebeMumsnet · 27/02/2023 09:58

Hi again @Emilypost . Thanks for getting back to us with all that info. Could we ask you to try logging in with a different browser and trying to send a test PM to see if that works? You can send one to me if you like?

Emilypost · 12/03/2023 09:50

Update to all (more details to Mumsnet). To improve the problems listed above.
1). I now login by clicking Chrome first to ensure it is used, Edge will try to override it.
2). Also I bypassed the adblocker for Chat.

OP posts:
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