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Original poster

Page freezing/ Edge, only this site affected

15 replies

GeneratedRandomly · 06/12/2022 12:23

This only happens on MN.
Using Edge on W10 laptop.
I am reading a thread, it is too long to finish so I leave the page open for when I return.
I return and the page just stays solidly in place, will not scroll. I have to refresh, then I get a page with options to wait or leave. I select leave because wait does nothing but wait and wait and wait. It then lets me refresh and allows me back to the page.
I changed a setting on Edge and it was OK, then there was an update and now it is doing it again.
I am getting tired of it now, as I said above it is only on this site.

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MNHQ

LilyMumsnet · 06/12/2022 16:44

Hi all

Please can we check how many posts per page you are viewing when this happens?

MNHQ

HebeMumsnet · 07/12/2022 11:09

Morning, everyone.

Sorry the threads are still doing this for some of you. We're finding that a lot of users who have their posts per page set to 1000 are experiencing this on long threads. We know it's not ideal, but while we hopefully fix this, if you could try setting them to 100 or fewer posts per page, that seems to be a good workaround.

We know some of you are already on it, but if not, users are finding Chrome most successful at avoiding this.

Hopefully one or other or both of those changes should make things a bit less painful in the short term.

MNHQ

LilyMumsnet · 07/12/2022 16:32

Hi

We think clearing your cache will resolve any issues with freezing.

If you don't know how to clear your cache, you can find instructions on how to do it here: www.wikihow.com/Clear-Your-Browser%27s-Cache

If that doesn't sort the problem out, please don't hesitate to come back to us and we'll have another look into how to solve this.

MNHQ

LilyMumsnet · 09/12/2022 15:38

Hi OP

Oh we definitely don't want that!

Please could you send a screen recording of this happening over to [email protected]?

We'll see if this can help us replicate. Flowers

MNHQ

LivMumsnet · 11/12/2022 17:10

Yes, @GeneratedRandomly - please do keep us updated!

MNHQ

HebeMumsnet · 12/12/2022 11:38

Hello everyone. We've got a few queries and workaround suggestions for individuals (see below) but in general terms, the issue for many of you will be the posts per page so if you can set that to 25 (or 50 if that works for you) that will solve the problem for many. If you've already done that, try clearing your cache, and finally, if you're not using Chrome, try switching to that as it seems to be the most effective browser for avoiding the issue of freezing threads.

If anyone has tried all that to no avail, if you could let us know what device you are using, how much RAM it has, and what browser you're on, we'll have another look and see if we can find something else to help.

@Fladdermus - looks like you're using the app, so the "Per Page" setting will have no effect unfortunately. What device are you using the app on? Is it Android?

@Mrstwiddle - Can you tell us what device are you using? And how much RAM it has? And what browser are you on? Setting your posts per page to 25 will also help in the meantime.

@GeneratedRandomly - How much RAM does your device have, and can you tell us what kind of device it is too? Can you also try using Chrome and see if that helps?

MNHQ

LilyMumsnet · 13/12/2022 16:51

Hi all

Can we check if anyone is using antivirus software?

MNHQ

LilyMumsnet · 13/12/2022 16:51

And please could you give this a go: www.chromestory.com/2020/06/sbox-fatal-memory-exceeded/

MNHQ

HebeMumsnet · 14/12/2022 12:05

Hello @AuntieStella and @tribpot. It could be that it's antiviral software causing this. Have a look here: https://www.chromestory.com/2020/06/sbox-fatal-memory-exceeded/. Don't know if you're using Eset software but some of the suggestions here might help.

Thank you to everyone else who's got back to us with updates. We'll go through them now. Flowers

MNHQ

HebeMumsnet · 14/12/2022 12:17

@Mrstwiddle and @Fladdermus can you let us know if you're using the app or the website on your devices? Thank you! Flowers

MNHQ

HebeMumsnet · 14/12/2022 12:22

Thanks for all that info @GeneratedRandomly . We'll look at all that. Could we ask first what version of Edge (or any other browser you're using) you have? Sometimes the site does have trouble with the older versions so that's a possibility.

MNHQ

LilyMumsnet · 14/12/2022 22:02

If edge has updated, it might be worth clearing your cache again just to ensure that the browser isn't storying old error messages.

MNHQ

LilyMumsnet · 15/12/2022 10:43

Thanks all, we'll continue investigating this and let you know when we have an update.

MNHQ

HebeMumsnet · 21/12/2022 10:25

Morning! We are sorry this still isn't resolved. We are still looking into it. In the meantime, for anyone just arriving on the thread who might have missed it, here are a few things to try:

  1. The issue for the majority of people will be the posts per page so if you can set that to 25 (or 50 if that works for you) that will solve the problem for many. Make sure you have saved your preferences properly - we've had lots of people think they're on 25 posts per page but are actually still on 1000.
  2. If you've already done that, try clearing your cache.
  3. If you're not using Chrome, try switching to that as it seems to be the most effective browser for avoiding the issue of freezing threads.
  4. Antiviral software may be causing this for some. Have a look here if you're getting a 'fatal memory exceeded' message: https://www.chromestory.com/2020/06/sbox-fatal-memory-exceeded/.
  5. If none of that works, let us know what device and browser you are using, how much RAM you have and whether you're on the app or the site and we'll take a look

Thank you for your patience. Flowers

MNHQ

LilyMumsnet · 13/02/2023 15:16

Hi OP
Thanks for sharing that - we're really sorry you're still having issues with this.

As you're viewing 25 posts per page, it's not something we've managed to replicate yet. We're aware of an issue with a memory leak on longer threads when viewing more posts - but not in this case.

We're still investigating but if you can, and we appreciate it's a faff, could you email a screen recording over to [email protected]? When we're not able to replicate things, it's a really big help for us to see how the issue is playing out.

Watch this thread for updates

Tap "Watch" to get all the latest updates

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