iPad os16.1 problem with safari

[TheIsaacs]

I’ve been trying to access the page through iPad os16.1 safari and it won’t let me log in, shows error 400? Also keeps showing me a pop up that the page has expired and asking me to refresh and it won’t. Eventually it allows me to click cancel but the page isn’t clickable.

Sorry to hear you're having such a frustrating time with this. We think it may well be a cache problem on your browser, which should be fairly easy to sort from your end.

If you don't know how to clear your cache, you can find instructions on how to do it here: www.wikihow.com/Clear-Your-Browser%27s-Cache

If that doesn't sort the problem out, please don't hesitate to come back to us and we'll have another look into how to solve this.

Hi, cleared history and cache and still having the issue.

Now it’s saying error 419 page expired

We're really sorry about this.

Please could you provide screenshots of the error message and try accessing the site in incognito mode - let us know if it persists when incognito?

I’m on iOS 16.1, not having any issues with either safari or the app.

Hi Again ErrolTheDragon - if you can share a screenshot with us we'll be able to look into this more effectively

Sorry for the faff!

A screenshot of what? Mine is OK!

So the first problem is the one with the pop up asking if I want to refresh the page. When it eventually allows me to cancel that, it’s stuck with that drop down menu and asking if I want to sign in via Google. When I try to sign in through the actual site it gives the ones with the error code.

Thanks for providing those screenshots, @TheIsaacs - can we just ask again if you've tried using the site in incognito mode? We need to know if the problem persists when you're viewing in incognito so we can try to establish what's going wrong here.

Thanks in advance.

Hi, yes just tried private tab and still happening. I’ve also tried restarting my iPad.

Hi, just to say DH has fixed this and it was an iPad issue, not your site. I’m sorry for the faff! When updating to ios16.1 the cookies tracker had switched to always block cookies.

Thank you for trying to look into it!

Hello @TheIsaacs hurrah for your DH. Give him an unMumsnetty pat on the back from us. 😀