Cookie Consent on every page

[ClownSchool]

I’m getting the cookie consent form on every single page today.

ipad safari - just updated to latest iOS

Gah!

🤦‍♀️

Makes no difference whether I accept or manage and reject. Next page or refresh, there it is again.

Hi there @ClownSchool ,

Last month, we did change our Consent Management Platform to one which allows you to “reject all” cookies rather than having to go through them one by one. For a small number of users this has resulted in them being asked to consent on every page they visit.
Could you try the following and let us know if that solves the issue?

Navigate to your settings
Click on ‘Safari’
Scroll to the bottom and choose ‘Advanced’
Click on ‘Website Data’
Type ‘Mumsnet' into the search box
Swipe left on ‘Mumsnet’ and choose ‘Delete’

Thank you @HebeMumsnet
That does seem to have worked. Have you any idea why it would have suddenly started happening yesterday rather than when you made the change? Is it likely to have been the iOS update?
Thank you.

We're not quite sure yet but we're still digging, so will hopefully get to the bottom of it very soon.

Thank you!

@LilyMumsnet I am using safari on a mac book...could you help me please? I have got the same problem.

Of course!

Navigate to your settings
Click on ‘Safari’
Scroll to the bottom and choose ‘Advanced’
Click on ‘Website Data’
Type ‘Mumsnet' into the search box
Swipe left on ‘Mumsnet’ and choose ‘Delete’

thank you but that bears no resemblance to what I have on a laptop.

Sorry - I didn't read properly!
This is for Mac so should be OK for mac book:

Open your Safari preferences
Click ‘Privacy’
Click ‘Manage Website Data’
Type ‘Mumsnet' into the search box
Click on ‘Mumsnet.com’ and choose ‘Remove’
Click ‘Done'

@LilyMumsnet sadly that hasn't worked. I have also restarted both safari and the mac itself.

Hello

Thanks so much for trying.

Can you access Mumsnet via chrome/different browser and see if the cookie issue persists?

@LilyMumsnet it works on firefox so I will just multi browse! thanks