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See all MNHQ comments on this thread

App keeps crashing but only when reading one thread

19 replies

WookeyHole · 11/05/2022 17:12

It's the thread 4 of the AB case. Anyone else? A bit odd that the app is working fine for me in every other way but I can not scroll through that thread.

OP posts:
chilling19 · 11/05/2022 17:39

Mine has just crashed on that one too. Had to go on the desktop site

LilyMumsnet · 11/05/2022 17:40

Hello

Is this the IOS or android app?

In any case, can you please try uninstalling/reinstalling the app or ensure you're running the latest version? Flowers

StevenTechMumsnet · 11/05/2022 18:17

Hi it looks like the latest version of the iOS app may have a bug that crashes on some threads with images. We're looking into it.

WookeyHole · 11/05/2022 18:32

@StevenTechMumsnet @LilyMumsnet Thank you. I am on the iOS app.

OP posts:
bigcheesematrix · 11/05/2022 18:34

Same for me. Only on that thread.

CarpeVitam · 11/05/2022 18:54

Keeps happening for me too, but on the 'Have we got a 2022 sandals thread yet.'

Crashes as soon as I click on it 🤷‍♀️.

StevenTechMumsnet · 11/05/2022 19:05

CarpeVitam · 11/05/2022 18:54

Keeps happening for me too, but on the 'Have we got a 2022 sandals thread yet.'

Crashes as soon as I click on it 🤷‍♀️.

My current best guess is that it happens first time it tries to load a message with >1 image. The sandals thread has such a message as its second message - hence the immediate crash. We'll raise with the app developer urgently but they may not see til UK working hours tomorrow.

StevenTechMumsnet · 11/05/2022 19:05

Oops looks like quotes don't work right either...

CarpeVitam · 11/05/2022 19:43

@StevenTechMumsnet Thank you 😊

reshetima · 11/05/2022 19:50

Crashing for me too on the Alison B thread. IOS 10 app

CarpeVitam · 11/05/2022 19:52

@StevenTechMumsnet

Also happening on the Covid Data & Analysis thread Confused

StevenTechMumsnet · 12/05/2022 01:05

Looks like there is a fix out. If you go to the App Store and search for mumsnet talk and click Update by the app it should fix it.

reshetima · 12/05/2022 18:36

Thanks @StevenTechMumsnet , done that and crashing now sorted, but posts with quotes are being cut off before the end of the text.

EarringsandLipstick · 12/05/2022 18:45

StevenTechMumsnet · 11/05/2022 19:05

Oops looks like quotes don't work right either...

Seriously @StevenTechMumsnet you realised this yesterday evening, about 9 hours after I reported it via Site Stuff & MNHQ responded saying it was being addressed 🤦🏻‍♀️

StevenTechMumsnet · 12/05/2022 18:46

Yes sorry I spoke out of turn. I'm not on the app team.

EarringsandLipstick · 12/05/2022 18:46

reshetima · 12/05/2022 18:36

Thanks @StevenTechMumsnet , done that and crashing now sorted, but posts with quotes are being cut off before the end of the text.

Reported this yesterday morning. Is apparently being addressed - except half of MN staff, including tech ones, don't know about it.

EarringsandLipstick · 12/05/2022 18:47

StevenTechMumsnet · 12/05/2022 18:46

Yes sorry I spoke out of turn. I'm not on the app team.

Even so? There are problems across the platforms. Not just the app.

Surely there's some central communication of known issues at MNHQ?

StevenTechMumsnet · 12/05/2022 18:50

There is. As I said I spoke out of turn. I should have checked the central issues log before commenting, but didn't. I was just surprised when my own post showed weird formatting. My fault completely.

EarringsandLipstick · 12/05/2022 18:51

Ok thanks Steven

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