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Getting really p'd off with bookmarks not working/working sporadically

6 replies

MeridasMum · 23/04/2022 16:24

Just that.

What's going on?

SueMumsnet · 23/04/2022 21:01

hi all - sorry this is still happening - we'll get into it next week and get it sorted - if you can just bear with us for a little longer.

SueMumsnet · 26/04/2022 15:51

Hi all - so I've just had a call with the devs about this. This is proving a really tricky Gremlin to pin down. And would hugely appreciate anyone who can help us identify what's going on. Let me give you the info I have:

Bookmarks have been working completely as they should for me - I have my posts set to "Show all" and I'm constantly bookmarking Site Stuff threads to make sure I've read every post on here. Every time I do it, it works exactly as it should. Even when I bookmark and then come back and move the bookmark further down the page.

On the call we tried two things
1 - we thought the issue might be when you have it set to "25 posts per page" and the bookmark was on a page later than page 1 - so we tried that, but that worked totally fine for us
2 - we then thought the issue might be when you had already bookmarked a thread and moved the bookmark to a later page - but again we tried that and it worked fine

So if people could post here exactly what they were doing when the bookmark didn't work that would be hugely helpful. As much detail as possible would be brilliant. Ideally details on the the device/browser you're using, whether you were bookmarking the thread for the first time (versus updating an existing bookmark), what the URL was, what you have your posts per page set to etc.

Hugely hugely appreciative for any help you can give us here in solving this issue.

SueMumsnet · 26/04/2022 16:07

WitchDancer · 26/04/2022 16:03

I'm on the app using my phone, and the bookmark works the first time but not subsequently. It just takes me to the first bookmark I did, not the updated one.

Thanks @WitchDancer I just tried that on my phone - iphone/safari and it worked perfectly for me. Can I ask which device/browser?

SueMumsnet · 26/04/2022 17:06

Thanks. Can I ask if they’re not working every time or just some times?

I can get them to work on my iPhone in every scenario except one single thread where when I update the bookmark and then go back into the thread it always reverts back to my first bookmark. The post it seems to be “stuck on” has an @mention in it. Is that happening for anyone else?

SueMumsnet · 27/04/2022 11:03

Hi all - we're really really struggling to track this issue down. We've spent hours and hours trying to recreate the problem and it's working fine for us. So can I ask - would anyone who's having this problem regularly be willing to jump on a v quick video call with us so we can watch the problem in action and try and work out what's going on? Would take no more than 5 mins and would be hugely appreciated. If you're willing - please post here and then I'll PM you to set up. Thanks so much for any help!

SueMumsnet · 29/04/2022 14:46

Ok the devs tell me that they've just rolled out an update which should mean that if you bookmark a new post in a thread it should hold now. Do let me know here if that hasn't happened for you.

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