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Anyone else getting multiple email notifications when there is no topic update?

17 replies

longtompot · 05/11/2021 14:19

That really. I thought a post was getting really lively with lots of notifications every minute or so. Click on it and nope, still at where I bookmarked it.

OP posts:
soniamumsnet · 05/11/2021 15:26

Hi @longtompot thanks for reporting this and sorry you've been having problems. We haven't received any similar reports. Please can you check your settings here: www.mumsnet.com/Talk?call=Preferences Also, please can you try fully signing out of the site and back in again - give us a shout if you're still receiving lots of notifications. Flowers

longtompot · 05/11/2021 22:29

When I go to my account it comes up with the sign in screen, and I can't sign in with my saved passwords.
I've checked the settings on the link you gave me and they all seem ok. It's as if the emails notifications have been held and suddenly all released at once. It may well be an issue my end with my internet supplier. Who knows.

OP posts:
YetAnotherBeckyMumsnet · 06/11/2021 16:10

Thanks for doing that @longtompot. It's possibly an issue with your email - as far as we know, this isn't happening to other users. If it happens again, please give us a shout.

RubertRoo · 07/11/2021 14:33

I havent had any email notifications for over a week and then about an hour all the notifications from the last week have been emailed to me and i have had over 20 emails all about old topics!

CarolineMumsnet · 07/11/2021 16:15

Thanks for letting us know this RubertRoo

That does sound pretty odd. Can you let us know how you are accessing the site and the device you are using so we can take a look. Hopefully it's just a one off glitch but if it happens again or if it happens to anyone else do let us know here.

longtompot · 07/11/2021 16:16

I'm now not get any notifications @RubertRoo I don't think it is an issue my end @YetAnotherBeckyMumsnet

OP posts:
RubertRoo · 07/11/2021 16:32

Through the app. I have had so many emails through today about topic updates that happened quite a few days ago! Up to 28 emails now and none of the topics have actually updated they are all old notifications

MereDintofPandiculation · 07/11/2021 17:39

It's been happening to me, just one thread. I reported it by email and it stopped, and I though "good, they've fixed it", now it's happening with another thread. Every 10 mins precisely.

If it were a problem at my end, I would be expecting i to happen on all threads, indeed on all emails.

Mac/gmail. Accessing the site via Firefox, or on my iPad via Opera. Not using the app.

longtompot · 07/11/2021 17:55

I'm on my iPad, not any apps. Zero notifications via email though the ones I'm watching are getting new posts. I have my settings set to sending me an email when there are new posts or if I've been mentioned.

OP posts:
Babs1937 · 07/11/2021 19:00

Snap, I have just had 10 notifications on one thread.

longtompot · 07/11/2021 22:42

Just did a screenshot of this evenings emails and what was actually on the messages.

Anyone else getting multiple email notifications when there is no topic update?
OP posts:
Row1n · 07/11/2021 22:48

Ive had issues with notifications too, quite often not getting any when the post has actually a good few new comments on it. I access it on my android phone through ecosia (chrome)

JoMumsnet · 08/11/2021 13:02

Thanks to everyone who's posted to let us know you're having problems with email notifications - we're sorry for any inconvenience this is causing.

@longtompot thanks very much for providing those screenshots. We've removed one of them from the thread as your details were visible, but we've passed it on to our Tech team who are looking into this issue now.

StevenTechMumsnet · 08/11/2021 15:22

Hi all, we've paused notifications for now while we fix the underlying problem here. They should be back in an hour or two.

StevenTechMumsnet · 08/11/2021 16:38

Notifications should be running again now.

longtompot · 08/11/2021 19:33

@JoMumsnet

Thanks to everyone who's posted to let us know you're having problems with email notifications - we're sorry for any inconvenience this is causing.

@longtompot thanks very much for providing those screenshots. We've removed one of them from the thread as your details were visible, but we've passed it on to our Tech team who are looking into this issue now.

Thank you! I thought I'd made sure there was nothing there, but just checking the photos again just saw. I seem to have a normal amount of notifications now so thank you for sorting that out too. Here's a Monday night Gin for you Smile
OP posts:
MereDintofPandiculation · 09/11/2021 09:27

No problems today, thanks for sorting

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