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Issues logging in via App

7 replies

mommydragon · 23/01/2021 10:36

I can view new threads, but when I try to post anything or go on to my watched threads, I am asked to log in. And upon inserting my log in and password and pressing log in button, nothing happens. I tried deleting and re uploading the App. Still doesn’t work. Is there an issue with the App?

OP posts:
DawnMumsnet · 23/01/2021 10:52

Hi @mommydragon,

Sorry to hear you're having problems with the app. Can you please tell us if you're using the android app or the iOS one?

mommydragon · 23/01/2021 10:55

iOS App.

OP posts:
DawnMumsnet · 23/01/2021 11:32

Thanks. Can you please have one more try at logging in, via Google rather than via your email?

mommydragon · 23/01/2021 13:03

I think I can log in via Google only if my username is on gmail. But mine isn’t. I did try.

OP posts:
LouMumsnet · 23/01/2021 16:59

Thanks for letting us know, @mommydragon and sorry that you're having these issues. We've now flagged it up to our Tech team and they'll take a look and we'll get back to you shortly, with any luck.

Thanks for your patience with this - it's much appreciated. Flowers

mommydragon · 24/01/2021 21:12

I can log in on the website, but not on the App. I tried to reset password on App, but says invalid email. Hope that helps.

OP posts:
TimMumsnet · 25/01/2021 09:14

Thanks for your patience! I've just double checked logging in and posting in the app, it seems to be working. While I check the logs, could you double check logging in @mommydragon ? It sometimes just happens at peak times.

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