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Original poster

Can't reply to DMs

6 replies

Mrsmorton · 15/11/2020 22:04

I can type in the box but when I click send, it comes up with a box and the only option is "close". When I click close it just goes back to my previously typed message...

I'm using safari on a MacBook.

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MNHQ

soniamumsnet · 17/11/2020 15:55

Hi - thanks for reporting this. Please can you try signing out and back in again, and let us know if you are still experiencing problems? Flowers

MNHQ

soniamumsnet · 20/11/2020 16:08

Hi @Mrsmorton please can you let us know if this still causing a problem for you, and we'll be happy to take a look. Flowers

MNHQ

DawnMumsnet · 23/11/2020 12:00

Thanks for posting the new screenshot, @Mrsmorton. We're still looking into this but will be back with an update as soon as we can.

In the meantime, if you'd like us to forward a message on for you, just drop us a line at [email protected] (or hit the report button on this post).

MNHQ

DawnMumsnet · 23/11/2020 16:09

Hi again @Mrsmorton and @eatyourveg,

I've sent you both a test DM - could you see if you're able to reply to them please?

Thanks in advance (and sorry for all the inconvenience).

MNHQ

LilyMumsnet · 23/11/2020 21:00

@Mrsmorton

I can't reply to ones sent previously but will try to send them de novo messages rather than reply.
Sending as new messages should definitely work - are the subject lines particularly long?
MNHQ

FlissMumsnet · 24/11/2020 18:41

We're crossing our fingers Mrsmorton - let us know how you get on....

Watch this thread for updates

Tap "Watch" to get all the latest updates

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