Does anyone constantly have this problem with the app?

[midwifeyNC]

I've used the app for years, I constantly get this message (will include pic)

It's really annoying! Is it just me?

It's happened over all my devices, for years. Why is it so crap? It happens mainly when I search for a thread. My internet and everything is fine, my phone works perfectly.

I guessed what the problem was before I opened your thread as the same thing happens to me all the time. Internet fine too.

Hi @midwifeyNC - sorry you're having problems with the app. The first thing we need to know is, is that the android app you're using?

@DawnMumsnet
No its the ios version. I've been on mumsnet for years and have used the app since I can remember. It has always done this! It doesn't just happen every so often it's all the time. I could do a few random searches now and 9/10 times I wouldn't be able to view the thread, I just get this message.

I have to come off the app, google mumsnet, search using the same search term on the website and then find whatever thread I'm after. It's definitely an app issue and runs over different devices.

@soloula glad it's not just me! It drives me mad

Hi again @midwifeyNC, 9/10 times sounds a bit much to put up with!

We'll try to work out what's going wrong here. Can you let us know what version of iOS you're using and what version of the app you're on? You can check the app version by opening the menu and the version number is at the bottom.

Once we've heard back from you we'll flag the details over to our Tech team. In the meantime, we're sorry!

If I click Threads I'm On on the app I get this message. I can use everything else just fine

And I'm on android

Yes op, i get that same message very regularly ( on ios) and always have had

@DawnMumsnet - thanks, the MN app is version 42.10 and my iOS is 13.6

I'm android

Thanks, everyone! We've flagged this thread to our Tech team and will be back as soon as we can...

I'm on iOS v42.10 and it's constant for me too.

Right, @midwifeyNC, we've had an answer back from our Tech team.

It's not terrific news, we're afraid, as you're going to have to put up with this for a few more weeks, but a fix is in the pipeline. This is an ongoing issue, unfortunately - the Tech team are aware of the problems with Search and are rebuilding it.

We'll update again as soon as we have more news, so please bear with us.

is this the same for android too? Tbh I just use the desktop site anyway

@dementedpixie - yours is a different issue, as it's the android app. The Tech team have asked if you can please log out and then back in again as that may help. (yes, really!)

Unfortunately a fix for the android app will be much further down the line. If this problem is causing a lot of annoyance, it may be worth temporarily switching over to the mobile (web) version of the site.

Sorry that's the best we can do for now!

Ha ha that did actually work . Did have to try a few times with the password though as its a long time since I've needed to log in but got there in the end. Thanks

@dementedpixie

Ha ha that did actually work . Did have to try a few times with the password though as its a long time since I've needed to log in but got there in the end. Thanks

Yay! Thanks for letting us know.

@dementedpixie I get that all the time on android, have done for months and months. I log out and back in every now and then but the problem still comes back.